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									<h1><i class="badge"></i><a href="https://www.digitalcommerce360.com/2017/08/29/houston-online-retailers-scramble-orders-hurricane-harvey/">Hurricane Harvey wreaks havoc for Houston e-retailers and delays shipping carriers</a></h1>
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																		<time pubdate="pubdate">Aug 29, 2017</time>
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							<h3 class="title subhead">Several major retailers, including Amazon, Walmart and Home Depot, have pledged money to help with Hurricane Harvey relief efforts.</h3>
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							<p>Online retailers in Hurricane Harvey’s path are feeling the impact of a storm that has left much of Houston underwater.</p>
<p>Many Houston-area roads are impassable because of flooding or downed trees and wires, and the city’s two major airports remain closed. Harvey hit the Texas coast Friday night as a Category 4 hurricane with winds of 130-156 mph, which combined with record rainfall, has produced severe damage across the region.</p>
<p>Houston-based women’s apparel and accessories retailer Francesca’s Holdings Corp., No. 658 in the <a href="https://www.digitalcommerce360.com/product/top-1000-database/?utm_source=Web&amp;utm_campaign=2017-Article&amp;cmp=1&amp;utm_medium=Article">Internet Retailer 2017 Top 1000</a>, posted a weather advisory on its website notifying shoppers that their online orders might be delayed due to flooding caused by Harvey. The retailer’s customer service is also closed due to the weather.</p>
<p><a href="https://twitter.com/dannygavin">Danny Gavin</a>, vice president and director of marketing at Houston-based online jeweler Brian Gavin Diamonds (No. 781), says the roads were so bad on Sunday and Monday that his employees weren’t able to get to the office. The retailer’s phone system went offline Monday, and both UPS Inc. and FedEx Corp. have suspended service to large swaths of the Houston metropolitan area and parts of southwest Louisiana.</p>
<p>Still, orders must get out the door, and Gavin says he and his team are trying to figure out exactly how to do just that. “There are some orders that must ship on Wednesday,” he says. “We have spoken about driving to a nearby city to ship packages. The issue is a lot of the roads are still flooded, so it’s really not safe right now.”</p><div class="ad external
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<p>Brian Gavin Diamonds&#8217; offices are on the 18<sup>th</sup> floor of a high-rise office building, so the company has been spared any flooding. Its website and customer database are hosted in the cloud, so the retailer hasn’t seen a site disruption, he says.</p>
<p>“Thankfully we have some personnel in other cities, so they are able to help hold down the fort,” he says. “As for local Houstonians—we care about their safety and their family’s safety first. After that—if they have power and internet—we are asking them to do their best to work from home.”</p>
<p><a href="https://www.facebook.com/Phastek/photos/a.373066692071.159029.230926807071/10155698537432072/?type=3&amp;theater">Phastek</a> Performance LLC (No. 934), an online retailer of parts for Chevy Camaros, posted on its Facebook page Monday morning that flooding was making it difficult for its staff members to get to its office, and it warned shoppers about potential order delays. By Tuesday afternoon however, the retailer posted an update notifying shoppers that the company is up and running and processing orders.</p>
<p><a href="https://www.facebook.com/Phastek/photos/a.373066692071.159029.230926807071/10155698537432072/?type=3&amp;theater">Phastek</a> closed its offices early Friday in advance of the storm’s landfall so that employees could adequately prepare their families and homes. The company could not immediately be reached for comment about Harvey&#8217;s impact on business.</p>
<p>Smaller retailers weren’t the only ones affected by Harvey. Amazon.com Inc. (No. 1) closed its Houston-area facilities due to the storm.</p><div class="ad external
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<p>“Customers in the flood-impacted areas should expect delays in receiving their Amazon orders until the floods subside,” an Amazon spokeswoman says. “We are continuing to check in with employees to confirm their well-being and safety, and our facilities have been minimally impacted by the floods or storm.”</p>
<p>Parcel and mail delivery by the U.S. Postal Service has been disrupted, but USPS says the mail is &#8220;secure and safe,&#8221; with decisions about delivery being made &#8220;on a location-by-location basis, depending on the severity of conditions.&#8221;</p>
<p>&#8220;The Postal Service activates it continuity of operations plan to offload mail at designated sites for impacted processing centers and, as necessary, for post offices,&#8221; USPS said in a statement. &#8220;Additionally, <a href="https://about.usps.com/news/service-alerts/welcome.htm" target="_blank" rel="noopener">using service alerts</a>, we notify commercial mailers that we are unable to accept drop shipments but redirect in accordance with those plans.&#8221;</p>
<p><a href="https://www.ups.com/us/en/service-alerts.page"><span style="font-weight: 400;">UPS service disruption alerts</span></a><span style="font-weight: 400;"> as of Tuesday afternoon included 728 ZIP codes in Texas and four in Louisiana, according UPS.com. For FedEx, Express service as of Tuesday afternoon had been temporarily suspended in 681 ZIP codes in Texas and 19 in Louisiana, </span><a href="http://www.fedex.com/us/servicealerts/"><span style="font-weight: 400;">according to its website</span></a><span style="font-weight: 400;">. FedEx Ground was offering partial service, dependent on conditions, in nearly 597 Texas ZIP codes and 381 in Louisiana as of Tuesday afternoon.</span></p>
<p>UPS is the shipping carrier for 421 retailers in the Top 1000, FedEx for 318 and USPS for 312, according to Internet Retailer’s <a href="http://www.top500guide.com">Top500Guide.com</a>.</p><div class="ad external
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<p><span style="font-weight: 400;">“Our priority is always the safety of our team members and providing service to our customers. FedEx has implemented contingency plans to lessen the effect of Hurricane Harvey on operations and mitigate potential service delays. We are also supporting organizations such as Direct Relief, American Red Cross and Heart to Heart, which are providing necessary supplies to those impacted by the storm. We encourage customers to check the status of their shipments at </span><a href="http://fedex.com"><span style="font-weight: 400;">http://fedex.com</span></a><span style="font-weight: 400;">,” FedEx said in a statement.</span></p>
<p><span style="font-weight: 400;">As Harvey approached Texas, UPS says its first priority was to ensure the safety of its employees and facilities, which meant evacuating its workers from the cities of Corpus Christi and Victoria, and then Houston as the storm moved inland and flooding began. UPS facilities across the country are absorbing traffic that might otherwise go through the Houston area, a spokesman says. Teams on the ground in the local areas are determining the best way to hold or reroute parcels, and UPS has been communicating with shippers about service delays, he says. The UPS Foundation on Monday pledged $</span>1 million toward recovery efforts in Texas and Louisiana in the form of cash grants, in-kind transportation movements and technical expertise.</p>
<p>Amazon and other retailers also are pitching in financially to help Houston, the nation&#8217;s fourth-largest city, recover.</p>
<p>Among the retailers that are donating to hurricane relief efforts:</p>
<ul>
<li>Amazon and Whole Foods are combining to match up to $1 million in cash donations made through Amazon to the American Red Cross.</li>
<li>Wal-Mart Stores Inc. (No. 3) <a href="http://news.walmart.com/2017/08/25/walmart-and-the-walmart-foundation-announce-at-least-1-million-towards-hurricane-harvey-relief-and-recovery">announced</a> Friday plans to donate a minimum of $1 million in the form of cash and other product donations.</li>
<li>The Home Depot Inc. (No. 8) said Monday it is pledging $1 million. Home Depot also has a link on its home page where shoppers can donate to the American Red Cross to help those affected by Harvey.</li>
<li>Target Corp. (No. 20) on Tuesday announced it is donating $500,000 to disaster relief organizations that work with Harvey victims.</li>
<li>Lowe’s Cos. Inc. (No. 25) also had a link on its home page where shoppers could click through and donate to the American Red Cross.</li>
<li>Neiman Marcus (No. 41) has a link to the American Red Cross on its home page. A spokeswoman says the retailer also donated $50,000 to the Hurricane Harvey Relief Fund. The retailer&#8217;s Houston location has been closed since 6 pm on Friday.</li>
<li>Preppy apparel retailer Vineyard Vines notified shoppers via email on Tuesday that it is donating all profits from its Texas flag T-shirt to the Hurricane Harvey Relief Fund.</li>
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						dataLayer[ i ][ 'ecommerce' ][ 'impressions' ] = [];
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					break;
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			if ( i == dataLayer.length ) {
				// no existing ecommerce data found in the datalayer
				i = 0;
				dataLayer[ i ][ 'ecommerce' ] = {};
				dataLayer[ i ][ 'ecommerce' ][ 'impressions' ] = [];
			}

			dataLayer[ i ][ 'ecommerce' ][ 'currencyCode' ] = 'USD';

			var productdata;
			$( '.gtm4wp_productdata,.widget-product-item' ).each( function() {
				productdata = jQuery( this );

				dataLayer[ i ][ 'ecommerce' ][ 'impressions' ].push({
					'name':     productdata.data( 'gtm4wp_product_name' ),
					'id':       productdata.data( 'gtm4wp_product_id' ),
					'price':    productdata.data( 'gtm4wp_product_price' ),
					'category': productdata.data( 'gtm4wp_product_cat' ),
					'position': productdata.data( 'gtm4wp_product_listposition' ),
					'list':     productdata.data( 'gtm4wp_productlist_name' )
				});
			});
		}
	})(jQuery);
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var wc_single_product_params = {"i18n_required_rating_text":"Please select a rating","review_rating_required":"yes","flexslider":{"rtl":false,"animation":"slide","smoothHeight":true,"directionNav":false,"controlNav":"thumbnails","slideshow":false,"animationSpeed":500,"animationLoop":false},"zoom_enabled":"","photoswipe_enabled":"","photoswipe_options":{"shareEl":false,"closeOnScroll":false,"history":false,"hideAnimationDuration":0,"showAnimationDuration":0},"flexslider_enabled":""};
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var wc_add_to_cart_variation_params = {"wc_ajax_url":"\/2017\/08\/29\/houston-online-retailers-scramble-orders-hurricane-harvey\/?wc-ajax=%%endpoint%%","i18n_no_matching_variations_text":"Sorry, no products matched your selection. Please choose a different combination.","i18n_make_a_selection_text":"Please select some product options before adding this product to your cart.","i18n_unavailable_text":"Sorry, this product is unavailable. Please choose a different combination."};
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<script type="text/javascript">
jQuery(function($) { 

	$( document ).on( 'click', '.mini_cart_item a.remove,.product-remove a.remove', function() {
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		if ( 0 == qty_element.length ) {
			qty_element = $( this ).closest( '.mini_cart_item' ).find( '.quantity' );
			if ( qty_element.length > 0 ) {
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		if ( 0 == qty ) {
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		dataLayer.push({
			'event': 'gtm4wp.removeFromCartEEC',
			'ecommerce': {
				'remove': {
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						'id':       productdata.data( 'gtm4wp_product_id' ),
						'price':    productdata.data( 'gtm4wp_product_price' ),
						'category': productdata.data( 'gtm4wp_product_cat' ),
						'variant':  productdata.data( 'gtm4wp_product_variant' ),
						'quantity': qty
					}]
				}
			}
		});
	});
		


		$( '.add_to_cart_button:not(.product_type_variable, .product_type_grouped)' ).click(function() {
			var productdata = $( this ).closest( '.product' ).find( '.gtm4wp_productdata' );

			dataLayer.push({
				'event': 'gtm4wp.addProductToCartEEC',
				'ecommerce': {
					'currencyCode': 'USD',
					'add': {
						'products': [{
							'name':     productdata.data( 'gtm4wp_product_name' ),
							'id':       productdata.data( 'gtm4wp_product_id' ),
							'price':    productdata.data( 'gtm4wp_product_price' ),
							'category': productdata.data( 'gtm4wp_product_cat' ),
							'quantity': 1
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		$( '.products li:not(.product-category) a:not(.add_to_cart_button),.widget-product-item' ).click(function( event ) {
			if ( 'undefined' == typeof google_tag_manager ) {
				return true;
			}
		
			var _productdata = $( this ).closest( '.product' );

			if ( _productdata.length > 0 ) {
				var productdata = _productdata.find( '.gtm4wp_productdata' );

			} else {
				var _productdata = $( this ).closest( 'ul.products li' );

				if ( _productdata.length > 0 ) {
					var productdata = _productdata.find( '.gtm4wp_productdata' );

				} else {
					var productdata = jQuery( this );

				}
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			if ( ( 'undefined' == typeof productdata.data( 'gtm4wp_product_id' ) ) || ( '' == productdata.data( 'gtm4wp_product_id' ) ) ) {
				return true;
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			// only act on links pointing to the product detail page
			if ( productdata.data( 'gtm4wp_product_url' ) != $( this ).attr( 'href' ) ) {
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			var ctrl_key_pressed = event.ctrlKey;

			event.preventDefault();
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				// we need to open the new tab/page here so that popup blocker of the browser doesn't block our code
				var _productpage = window.open( 'about:blank', '_blank' );
			}

			dataLayer.push({
				'event': 'gtm4wp.productClickEEC',
				'ecommerce': {
					'currencyCode': 'USD',
					'click': {
					  'actionField': {'list': productdata.data( 'gtm4wp_productlist_name' )},
						'products': [{
							'id':       productdata.data( 'gtm4wp_product_id' ),
							'name':     productdata.data( 'gtm4wp_product_name' ),
							'price':    productdata.data( 'gtm4wp_product_price' ),
							'category': productdata.data( 'gtm4wp_product_cat' ),
							'position': productdata.data( 'gtm4wp_product_listposition' )
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				'eventCallback': function() {
					if ( ctrl_key_pressed && _productpage ) {
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				'eventTimeout': 2000
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