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Whether you are directly or indirectly impacted by a natural disaster, it is normal to feel a range of emotions. The destruction created by floods, tornadoes, hurricanes, earthquakes and fires may vary, but a common thread is how we experience strong emotions in the aftermath. 

When a natural disaster strikes, the most basic needs of food, water, shelter and safety are disrupted. A disaster of any size can shake our sense of security and reality. You may be far from the destruction, experiencing the disaster through media coverage and still be very affected. Common reactions to a disaster are disbelief, fear, numbness, anger, powerlessness and disorientation. You may have physical responses such as headaches, stomachaches and trouble sleeping. People respond differently at different times so its important not to compare yourself to others and also not to judge other peoples reactions. 

Most people affected by a disaster will recover on their own when they are given time and support  we are resilient by nature.

What can you do in the immediate aftermath to boost your own resiliency? You are likely to recover more quickly if you feel safe and connected to others. Maintain hope and be confident that you will survive this challenge. Understand that your strong reactions are temporary and that you will feel like yourself again. Focus on what you can do that is in your control. 

If you are directly impacted, focus on seeking support and resources to ensure that your basic needs of food, shelter and safety are met. Identify aid organizations in the community. Call your EAP for help finding local resources.
Pay attention to and follow the health and safety guidelines given by response teams and local authorities. The environment after a natural disaster can be hazardous, and many illnesses and injuries occur in the clean-up and recovery stages. Dont put yourself in an unsafe situation. 
Seek out community. Talk with family and friends about your reactions. You will find that you are not alone in your emotions and thoughts. 
Tell your children that it is okay to feel upset when scary things happen. Encourage them to express emotions through talking, writing, drawing or helping others. Respond to your childrens reactions without judgment. Let your children know what you and other adults are doing to keep them safe.  
Help with relief efforts. Actively participating in community relief efforts will help you gain a sense of control and empowerment. Some examples are donating money, food or giving blood. Volunteer your time towards clean up or caring for others.
Participate in memorials and vigils. Rituals allow for time and space to grieve together in community. They can provide focus and structure when everything has been disrupted. 
Keep normal routines as much as possible. 
Take care of your body by eating healthy foods, drinking water and getting enough rest and sleep. Avoid drugs and alcohol.
Remember other challenges you have faced and how you overcame them. Draw upon what has worked in the past to calm and sooth you now. 

If you continue to be troubled after many weeks, or you are feeling overwhelmed and under supported, seek out a professional counselor. Counseling can help us to process our feelings and understand how to repair our sense of security. Your EAP is available 24/7 to help support you. 

Resources and related articles:
SAMHSAs Disaster Distress Helpline provides crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.  HYPERLINK "http://www.samhsa.gov/find-help/disaster-distress-helpline" http://www.samhsa.gov/find-help/disaster-distress-helpline 
 HYPERLINK "http://www.fema.gov" www.fema.gov
 HYPERLINK "http://www.redcross.org" www.redcross.org 
 HYPERLINK "https://www.fema.gov/coping-disaster" https://www.fema.gov/coping-disaster 
 HYPERLINK "http://emergency.cdc.gov/coping/index.asp" http://emergency.cdc.gov/coping/index.asp  
 HYPERLINK "http://www.mentalhealthamerica.net/conditions/coping-disaster" http://www.mentalhealthamerica.net/conditions/coping-disaster 
 HYPERLINK "http://www.ptsd.va.gov/public/treatment/therapy-med/disaster_mental_health_treatment.asp" http://www.ptsd.va.gov/public/treatment/therapy-med/disaster_mental_health_treatment.asp 

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  Ť        d  %  &  *                                                       C_áĚî°˙˙˙˙˙˙˙˙˙ F0đ[:˙˙˙˙˙˙˙˙˙ }9î@Âřj˙˙˙˙˙˙˙˙˙ e ×Bv [˙˙˙˙˙˙˙˙˙  ŃT~ŢZď˙˙˙˙˙˙˙˙˙ émćWŇÍb˙˙˙˙˙˙˙˙˙              h        Đţ^Đ`ţOJ QJ o( h    H   ˇđ             h         ţ^ `ţOJ QJ ^J o( h    H   o              h        pţ^p`ţOJ QJ o( h    H   §đ             h        @ţ^@`ţOJ QJ o( h    H   ˇđ             h        ţ^`ţOJ QJ ^J o( h    H   o              h        ŕţ^ŕ`ţOJ QJ o( h    H   §đ             h        °ţ^°`ţOJ QJ o( h    H   ˇđ             h        ţ^`ţOJ QJ ^J o( h    H   o              h        Pţ^P`ţOJ QJ o( h    H   §đ             h        Đţ^Đ`ţOJ QJ o( h    H   ˇđ             h         ţ^ `ţOJ QJ ^J o( h    H   o              h        pţ^p`ţOJ QJ o( h    H   §đ             h        @ţ^@`ţOJ QJ o( h    H   ˇđ             h        ţ^`ţOJ QJ ^J o( h    H   o              h        ŕţ^ŕ`ţOJ QJ o( h    H   §đ             h        °ţ^°`ţOJ QJ o( h    H   ˇđ             h        ţ^`ţOJ QJ ^J o( h    H   o              h        Pţ^P`ţOJ QJ o( h    H   §đ             h        Đţ^Đ`ţOJ QJ o( h    H   ˇđ             h         ţ^ `ţOJ QJ ^J o( h    H   o              h        pţ^p`ţOJ QJ o( h    H   §đ             h        @ţ^@`ţOJ QJ o( h    H   ˇđ             h        ţ^`ţOJ QJ ^J o( h    H   o              h        ŕţ^ŕ`ţOJ QJ o( h    H   §đ             h        °ţ^°`ţOJ QJ o( h    H   ˇđ             h        ţ^`ţOJ QJ ^J o( h    H   o              h        Pţ^P`ţOJ QJ o( h    H   §đ             h        Đţ^Đ`ţOJ QJ o( h    H   ˇđ             h         ţ^ `ţOJ QJ ^J o( h    H   o              h        pţ^p`ţOJ QJ o( h    H   §đ             h        @ţ^@`ţOJ QJ o( h    H   ˇđ             h        ţ^`ţOJ QJ ^J o( h    H   o              h        ŕţ^ŕ`ţOJ QJ o( h    H   §đ             h        °ţ^°`ţOJ QJ o( h    H   ˇđ             h        ţ^`ţOJ QJ ^J o( h    H   o              h        Pţ^P`ţOJ QJ o( h    H   §đ             h        Đţ^Đ`ţOJ QJ o( h    H   ˇđ             h         ţ^ `ţOJ QJ ^J o( h    H   o              h        pţ^p`ţOJ QJ o( h    H   §đ             h        @ţ^@`ţOJ QJ o( h    H   ˇđ             h        ţ^`ţOJ QJ ^J o( h    H   o              h        ŕţ^ŕ`ţOJ QJ o( h    H   §đ             h        °ţ^°`ţOJ QJ o( h    H   ˇđ             h        ţ^`ţOJ QJ ^J o( h    H   o              h        Pţ^P`ţOJ QJ o( h    H   §đ             h        Đţ^Đ`ţOJ QJ o( h    H   ˇđ             h         ţ^ `ţOJ QJ ^J o( h    H   o              h        pţ^p`ţOJ QJ o( h    H   §đ             h        @ţ^@`ţOJ QJ o( h    H   ˇđ             h        ţ^`ţOJ QJ ^J o( h    H   o              h        ŕţ^ŕ`ţOJ QJ o( h    H   §đ             h        °ţ^°`ţOJ QJ o( h    H   ˇđ             h        ţ^`ţOJ QJ ^J o( h    H   o              h        Pţ^P`ţOJ QJ o( h    H   §đ   e ×B            }9î@             ŃT            F0            C_á            émćW            ˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙               ˙˙     	 	 	 	 	 	 	 	 	  	 	 	 	 	 	 	 	 	  	 	 	 	 	 	 	 	 	  	 	 	 	 	 	 	 	 	  	 	 	 	 	 	 	 	 	  	 	 	 	 	 	 	 	 	(         ĺ       '   h
 ô
 Źd
 L*  + *7 J 6 j  ?- [- ć0 2 ^{2 r34 !7 	@ áH °0J ß
Q ŚeT *+] Kfb Ĺfh łCk p Ćrq Ň]{ á" D% ťŁ gŤ 	Ä üĆ ďNĆ ôŐ Pé |ë Śî ąDő     (  *         ˙@       (     @  ˙˙    U n k n o w n ˙˙            ˙˙     ˙˙   ˙˙    ˙˙   ˙˙       G  ˙* ŕAx Ŕ	       ˙      T i m e s   N e w   R o m a n   5                       S y m b o l   3.  ˙* ŕCx Ŕ	       ˙      A r i a l   7.  ˙ á˙Ź @	             C a l i b r i   ?=  	˙* ŕCx Ŕ	       ˙      C o u r i e r   N e w   ;                                W i n g d i n g s   A  ˙ ŕ˙$ B              C a m b r i a   M a t h   "  ń đĐäh    NóFőóF                                   Ą đ                                                                                                                                                                                                                                                                                                                         ´ ´ r4                                                                                         3Q đ  üý                         HP    	đ˙ ?  ä  ˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙ąDő    2                     !                             x   x                         Ü   ˙˙        W h e t h e r   y o u   a r e   d i r e c t l y   o r   i n d i r e c t l y   i m p a c t e d   b y   a   n a t u r a l   d i s a s t e r ,   y o u   m a y   h a v e   a   r a n g e   o f   r e a c t i o n s   f r o m   s h o c k   t o   f e a r   t o   a n g e r        N e t b o o k  P e t e r s o n ,   R o b e r t   A .                     $                                                                                                            ţ˙                      ŕňůOhŤ +'łŮ0   D>                    (     4     D     P     d  	          
   Ź     ¸  
   Ä     Đ     Ř     ŕ     č     đ     ä        Whether you are directly or indirectly impacted by a natural disaster, you may have a range of reactions from shock to fear to anger                    Netbook                 Normal.dotm       Peterson, Robert A.       5         Microsoft Office Word   @    0   @    ÓŃ@    ĎÄÓŃ                       G   L<  ˙˙˙˙    VT$mń 	                        !1   .    űđ˙          @ "Calibri                            -     -     -     -     -     -         	   D   2
o ć &      0 In the Aftermath of a Natural Disaster       	               
        
           	   
   2
o Ý      0       	   #   2
o á      0 by Clair Garland   	      
          	   
   2
o I      0   	    	          	   
   2
 x       0   	    	          	   v   2
 x G      0 Whether you are directly or indirectly impacted by a natural disaster,                                                                            	      2
 =      0 it     	   
   2
 F      0       	   &   2
 I      0 is normal to feel                      	          	      2
Ş x O      0 a range of emotions. The destruction created by floods, tornadoes, hurricanes,                                                                                    	          	   O   2
˝ x -      0 earthquakes and fires may vary, but a common                                                  	   @   2
˝ Ž#      0 thread is how we experience strong                                        	          	   4   2
Ń x       0 emotions in the aftermath.                                	   
   2
Ń +      0   	    	          	   
   2
ä x       0   	    	          	   =   2
ř x !      0 When a natural disaster strikes,                                      	      2
ř I      0 the       	   
   2
ř ^      0       	   Y   2
ř b4      0 most basic needs of food, water, shelter and safety                                                        	          	   "   2
x       0 are disrupted.                    	   q   2
× D      0 A disaster of any size can shake our sense of security and reality. 	                                                                       	      2
}      0 You may            	          	      2
x       0 be far from                	   "   2
Ĺ       0 the destruction                   	   
   2
'      0 ,     	   
   2
+      0       	   d   2
1;      0 experiencing the disaster through media coverage and still                                                                	          	   &   2
2x       0 be very affected.                      	   _   2
2é 8      0 Common reactions to a disaster are disbelief, fear, numb	                                                           	      2
2Y      0 ness       	      2
2w      0 ,      	      2
2      0 anger,            	          	      2
Fx 	      0 powerless             	   .   2
Fş       0 ness and disorientation                           	   "   2
FQ      0 . You may have                    	      2
F¸	      0 physical              	      2
Fđ	      0 responses             	   
   2
F2      0       	   (   2
F5      0 such as headaches,                        	          	      2
Yx       0 stomacha           	   v   2
Yˇ G      0 ches and trouble sleeping. People respond differently at different time                                                                           	   
   2
Y      0 s     	   
   2
Y      0       	      2
Y      0 so its            	          	      2
mx Q      0 important not to compare yourself to others and also not to judge other peoples                                                                                      	          	      2
x       0 reactions.                	   
   2
ź       0   	    	          	   
   2
x       0   	    	          	      2
¨x Q      0 Most people affected by a disaster will recover on their own when they are given  
                                                                                    	      2
¨      0 time          	          	      2
ťx       0 and support                	   
   2
ťË       0      	   
   2
ťÓ       0       	   4   2
ťÖ       0 we are resilient by nature.                               	   
   2
ť      0   	    	          	   
   2
Ďx       0   	    	      űđ˙      ź    @ "Calibri                            -    -    -    -    -    -        -    -    -    	   P   2
âx .      0 What can you do in the immediate aftermath to  	      	   	 	  	 	   	   	    
 
  	           
      	     	      2
â˝      0 boost 	 	        	   )   2
âć      0 your own resiliency? 	 	   	  	         	       -     -     -     	   
   2
âp      0       	      2
âs      0 You are            	          	   y   2
öx I      0 likely to recover more quickly if you feel safe and connected to others.                                                                              	   
   2
öE      0 M 
    	      2
öR
      0 aintain hope                  	          	      2
	x       0 and        	      2
	       0 be        	   /   2
	¨       0 confident that you will                            	      2
	>      0 survive           	   
   2
	l      0       	   
   2
	p      0 t     	   "   2
	u      0 his challenge.                    	   +   2
	Ň      0 Understand that your  
                        	      2
	a      0 strong            	          	   .   2
x       0 reactions are temporary                           	   
   2
      0       	      2

      0 and that you                  	   8   2
o      0 will feel like yourself again.                                 	   
   2
       0       	   ,   2
#      0 Focus on what you can                          	          	   5   2
0x       0 do that is in your control.                                	   
   2
0       0   	    	          	   
   2
Dx       0   	    	      űđ˙         @ Symbol                             -    -    -    -    -    -    űđ˙          @ "Arial                              -    -    -    -    -    -        -    -    -    	   
   2
X      0 ˇ     -    -    -    	   
   2
X       0       -     -     -     	   8   2
X¨       0 If you are directly impacted,                                  	      2
Xb	      0 focus on              	   =   2
X!      0 seeking support and resources to                                      	      2
Xx      0 ensur         	   
   2
X      0 e     	   
   2
X¤      0       	          	       2
l¨       0 that your basi                 	   %   2
l      0 c needs of food,                      	   &   2
lm      0 shelter and safety                     	   
   2
lâ      0       	   &   2
lĺ      0 are met. Identify                      	      2
lV      0 aid        	          	   ;   2
¨        0 organizations in the community.                                    	   
   2
~      0 C 	    	   I   2
)      0 all your EAP for help finding local resou           	                                  	      2
      0 rces       	   
   2
      0 .     	   
   2
Ł      0   	    	          -    -    -    	   
   2
      0 ˇ     -    -    -    	   
   2
       0       -     -     -     	   ,   2
¨       0 Pay attention to and f                         	      2
6
      0 ollow the              	   D   2
v&      0 health and safety guidelines given by                                          	      2
j	      0 response              	          	   4   2
§¨       0 teams and local authorities                               	      2
§X      0 .      	      2
§`
      0 The enviro             	   D   2
§¤&      0 nment after a natural disaster can be                                          	          	      2
ť¨ 	      0 hazardous             	   &   2
ťę       0 , and many illness                     	      2
ťa      0 es     	   
   2
ťp      0       	   :   2
ťs      0 and injuries occur in the clean                                   	   
   2
ť4      0 -     	   #   2
ť9      0 up and recovery                    	          	      2
Î¨       0 stages.            	   L   2
ÎÚ +      0 Dont put yourself in an unsafe situation.  
                                              	   
   2
Îć      0   	    	          -    -    -    	   
   2
ă      0 ˇ     -    -    -    	   
   2
ă       0       -     -     -     	      2
ă¨ P      0 Seek out community. Talk with family and friends about your reactions. You will                                                                                    	          	      2
ö¨       0 find tha           	   V   2
öÚ 2      0 t you are not alone in your emotions and thoughts.                                                     	   
   2
ö%      0       	   
   2
ö*      0   	    	          -    -    -    	   
   2
      0 ˇ     -    -    -    	   
   2
       0       -     -     -     	      2
¨ 	      0 Tell your             	   
   2
ß       0       	   m   2
ä A      0 children that it is okay to feel upset when scary things happen.                                                                      	          	      2
¨ 
      0 Encourage              	      2
đ       0 them       	   
   2
      0       	      2
      0 to        	   h   2
(>      0 express emotions through talking, writing, drawing or helping                                                                  	          	      2
2¨       0 others.           	   
   2
2Ő       0       	   I   2
2Ú )      0 Respond to your childrens reactions with 	                                            	      2
2ç
      0 out judgment.                 	   
   2
2C      0       	      2
2H      0 Let        	      2
2`
      0 your children                 	   
   2
2ľ      0       	          	      2
E¨       0 know          	   F   2
EĎ '      0 what you and other adults are doing to                                            	   #   2
EŃ      0 keep them safe.                    	   
   2
E=      0       	   
   2
EA      0   	    	          -    -    -    	   
   2
Z      0 ˇ     -    -    -    	   
   2
Z       0       -     -     -     	   2   2
Z¨       0 Help with relief efforts. 
                             	   (   2
ZC      0 Actively participat 	                      	      2
Zˇ      0 ing       	   
   2
ZË      0       	   D   2
ZĎ&      0 in community relief efforts will help                                          	          	      2
m¨       0 you       	   
   2
mż       0       	   q   2
mÄ D      0 gain a sense of control and empowerment. Some examples are donating                                                                        	          	      2
¨       0 mon       	      2
Ä       0 ey,        	   :   2
Ü       0 food or giving blood. Volunteer                       	            	   
   2
Ś      0       	   I   2
Ť)      0 your time towards clean up or caring for                                              	          	      2
¨       0 others.           	   
   2
Ő       0   	    	      ű      ź    "System w/ôä	Ůä3w8w´ě	 ĺ	   -    -                  0     0                   /    /                 .    .           ¸ & ţ                                                                                                                                                                                                                                                                                                                                                                                                              ţ˙                      ŐÍŐ. +,ůŽD   ŐÍŐ. +,ůŽ´  p        h      p                                     ¨      °      ¸   
   Ŕ      Q     ä        Toshiba                                                             Whether you are directly or indirectly impacted by a natural disaster, you may have a range of reactions from shock to fear to anger            Title        `                8      @            _PID_HLINKS    ä  A     *       '                       Y   h t t p : / / w w w . p t s d . v a . g o v / p u b l i c / t r e a t m e n t / t h e r a p y - m e d / d i s a s t e r _ m e n t a l _ h e a l t h _ t r e a t m e n t . a s p                                          >   h t t p : / / w w w . m e n t a l h e a l t h a m e r i c a . n e t / c o n d i t i o n s / c o p i n g - d i s a s t e r                A N                       *   h t t p : / / e m e r g e n c y . c d c . g o v / c o p i n g / i n d e x . a s p                E     	                   %   h t t p s : / / w w w . f e m a . g o v / c o p i n g - d i s a s t e r                  B O                          h t t p : / / w w w . r e d c r o s s . o r g /                  E N                          h t t p : / / w w w . f e m a . g o v /                  8 "                        ;   h t t p : / / w w w . s a m h s a . g o v / f i n d - h e l p / d i s a s t e r - d i s t r e s s - h e l p l i n e                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   	   
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                           ţ˙˙˙                               !   "   #   $   %   &   '   (   )   *   +   ,   -   .   ţ˙˙˙0   1   2   3   4   5   6   7   8   9   :   ;   <   =   >   ?   @   A   B   C   D   E   F   G   H   I   J   K   L   M   N   ţ˙˙˙P   Q   R   S   T   U   V   ţ˙˙˙ý˙˙˙Y   ţ˙˙˙ţ˙˙˙ţ˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙R o o t   E n t r y                                              ˙˙˙˙˙˙˙˙   	     Ŕ      F             ÇŹŘÓŃ[          1 T a b l e                                                      ˙˙˙˙   ˙˙˙˙                                       Ş1      W o r d D o c u m e n t                                             ˙˙˙˙˙˙˙˙                                        .*       S u m m a r y I n f o r m a t i o n                           (       ˙˙˙˙                                    /   t>       D o c u m e n t S u m m a r y I n f o r m a t i o n           8 ˙˙˙˙˙˙˙˙˙˙˙˙                                    O           C o m p O b j                                                   ˙˙˙˙˙˙˙˙˙˙˙˙                                        r                                                                           ˙˙˙˙˙˙˙˙˙˙˙˙                                                                                                                    ˙˙˙˙˙˙˙˙˙˙˙˙                                                   ţ˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙ ţ˙
  ˙˙˙˙	     Ŕ      F    Microsoft Word 97-2003 Document 
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