<!DOCTYPE html>
<html lang="en" xmlns:og="http://ogp.me/ns#" xmlns:fb="http://www.facebook.com/2008/fbml">
<head>
	<meta http-equiv="X-UA-Compatible" content="IE=Edge,chrome=1" />
	<meta charset="UTF-8" />
	<meta name="viewport" content="width=device-width" />
	<meta name="google-site-verification" content="Z15Vkq5Saerz6-URpSdEX5jLCbIZN3_bkP9HLa2v35E" />
	
	<link rel="icon" type="image/vnd.microsoft.icon" href="//www.aetna.com/favicon.ico"/>
	<link rel="shortcut icon" type="image/vnd.microsoft.icon" href="//www.aetna.com/favicon.ico"/>

	<link rel="profile" href="http://gmpg.org/xfn/11" />
	<link rel="stylesheet" type="text/css" media="all" href="https://news.aetna.com/wp-content/themes/aetna/styles/plugins/jquery.fancybox.css" />
	<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.7.0/css/font-awesome.min.css">
	<link rel="stylesheet" type="text/css" media="all" href="https://news.aetna.com/wp-content/themes/aetna/style.css" />
	<script src="https://news.aetna.com/wp-content/themes/aetna/js/libs/modernizr-2.5.3.min.js"></script>
	<!--[if IE 8]>
	<script src="https://news.aetna.com/wp-content/themes/aetna/js/libs/respond.min.js"></script>
	<![endif]-->
	<style type="text/css" media="all">
		.overlay-background {
			display:none;
			position:fixed;
			top:0;
			left:0;
			width:100%;
			height:100%;
			zoom:1;
			filter:alpha(opacity=75);
			opacity:.75;
			z-index:9998;
			background-color:#000000;
			cursor:pointer;
		}
		.overlay-text {
			display:none;
			position:fixed;
			width:33.3333%;
			height:auto;
			background-color:#fff;
			color:#000000;
			padding:25px;
			z-index:9999;
			font-size:14px;
		}
		.overlay-text a {
			width:35px;
			height:35px;
			background-color:#fff;
			color:#000000;
			position:absolute;
			top:-50px;
			right:0px;
			display:inline-block;
			text-align:center;
			text-decoration:none;
			font-size:14px;
			padding-top:8px;
			border-radius:50%;
			-webkit-border-radius:50%;
			-moz-border-radius:50%;
			-ms-border-radius:50%;
			-o-border-radius:50%;
		}
		@media (max-width: 1024px) {
			.overlay-text {
				width:50%;
			}
		}
		@media (max-width: 768px) {
			.overlay-text {
				width:75%;
			}
			.category-hero header, .category-hero .header {
				padding-top:20%;
				padding-bottom:20%;
			}
			.category.grid article figure {
				position:absolute;
				top:0;
				left:0;
				width:100%;
				height:100%;
				background-size:cover;
			}
			.category.grid article {
				height:300px;
				position:relative;
			}
			.category.grid article header, .category.grid article .header {
				bottom:auto;
				top:50% !important;
				padding-top:2em;
				-webkit-transform:translateY(-50%);
				-moz-transform:translateY(-50%);
				-ms-transform:translateY(-50%);
				-o-transform:translateY(-50%);
				transform:translateY(-50%);
			}
		}
		aside.next-article .meta .date {
			display:none;
		}

		@media (min-width: 750px) {
			/* fixing verticaly centered article grid items on home page */
			article.post.flex-box a {
				display:block;
			}
			article.post.flex-box figure {
				width:100%;
				height:100%;
			}
			article.post.flex-box header, article.post.flex-box .header {
				display:block;
				position:absolute !important;
				width:100% !important;
				height:auto !important;
				top:50% !important;
				left:0;
				bottom:auto !important;
				right:auto;
				vertical-align:auto;
				-webkit-transform:translateY(-50%);
				-moz-transform:translateY(-50%);
				-ms-transform:translateY(-50%);
				-o-transform:translateY(-50%);
				transform:translateY(-50%);
			}
			/* fixing vertically centered article grid items on category pages */
			.grid article > section {
				position:relative;
			}
			.grid article header, .grid article .header {
				top:50% !important;
				left:50%;
				bottom:auto !important;
				right:auto;
				height:auto;
				margin:0;
				-webkit-transform:translate(-50%,-50%);
				-moz-transform:translate(-50%,-50%);
				-ms-transform:translate(-50%,-50%);
				-o-transform:translate(-50%,-50%);
				transform:translate(-50%,-50%);
			}
			.grid article figure {
				position: absolute;
				top:0;
				left:0;
				width:100%;
				height:100%;
				background-size:cover;
				background-position:50%;
			}
			aside.series article figure {
				position: relative;
			}
			/* fixing vertically centered sub features on home page */
			.featured--hero article.post header, .featured--hero article.post .header,
			.featured--hero .featured--hero__main article.post header, .featured--hero .featured--hero__main article.post .header {
				-webkit-transform:none;
				-moz-transform:none;
				-ms-transform:none;
				-o-transform:none;
				transform:none;
				top:auto !important;
				bottom:0 !important;
				left:0;
				width:100%;
			}
			.featured--hero.hero_4_left .featured--hero__subs .feature-item--sub,
			.featured--hero.hero_4_right .featured--hero__subs .feature-item--sub {
				height:33.3333%;
			}
			/* other fixes */
			article.story header.jumbotron, article.story .header.jumbotron {
				background-position:50%;
				background-size:cover;
			}
		}
		.grid article header h2, .grid article .header h2 {
			/* font-size:1.6em;
			margin-bottom:0.5em; */
			font-family:'Foco', 'Calibri', Helvetica, Arial, sans-serif;
		}
		aside.next-article h2 {
			font-size: 1.4em;
			margin-bottom: 0.5em;
			font-family:'Foco', 'Calibri', Helvetica, Arial, sans-serif;
		}
		a.skip-main {
			left: -999px;
			position: absolute;
			top: auto;
			width: 1px;
			height: 1px;
			overflow: hidden;
			z-index: -999;
		}
		a.skip-main:focus, a.skip-main:active {
			color: #fff;
			background-color: #5e9732;
			left: auto;
			top: auto;
			width: 20%;
			height: auto;
			overflow: auto;
			margin: 0 22%;
			padding: 5px;
			border-bottom-left-radius: 10px;
			border-bottom-right-radius: 10px;
			text-align: center;
			font-size: 1.2em;
			z-index: 10000;
		}
		.search-form .search-form__button:focus,
		.mobile-menu__primary .widget:focus {
			outline:thin dotted;
		}
		.mobile-menu .mobile-menu__primary .widget > strong {
			position:relative;
		}
		.mobile-menu .mobile-menu__primary .widget > strong:after {
			top:0;
		}
		.mobile-menu .mobile-menu__primary .widget > strong > a {
			display:block;
			color:#fff;
		}
		.mobile-menu .mobile-menu__primary .widget.active > strong:after {
			content:"\e605";
		}
        #colophon .meta a b {
            display:block;
            position:absolute;
            left:-999999em;
            font-size:0;
        }
        #header .mega-menu .widget h3, 
        #header .mobile-menu .widget h3 {
            font-size:inherit;
            line-height:inherit;
            margin:0;
            font-weight:inherit;
        }
        #header .mega-menu .widget {
            padding-bottom:30px;
        }
	</style>
	
<!-- This site is optimized with the Yoast SEO plugin v4.4 - https://yoast.com/wordpress/plugins/seo/ -->
<title>Help for those affected by Hurricane Harvey - The Health Section</title>
<meta name="description" content="Aetna is making it easier for members affected by Hurricane Harvey to access services to get the care and support they need."/>
<meta name="robots" content="noodp"/>
<link rel="canonical" href="https://news.aetna.com/2017/08/help-for-those-affected-by-hurricane-harvey/" />
<meta property="og:locale" content="en_US" />
<meta property="og:type" content="article" />
<meta property="og:title" content="Help for those affected by Hurricane Harvey - The Health Section" />
<meta property="og:description" content="Aetna is making it easier for members affected by Hurricane Harvey to access services to get the care and support they need." />
<meta property="og:url" content="https://news.aetna.com/2017/08/help-for-those-affected-by-hurricane-harvey/" />
<meta property="og:site_name" content="The Health Section" />
<meta property="article:section" content="Uncategorized" />
<meta property="article:published_time" content="2017-08-30T17:42:44-05:00" />
<meta property="article:modified_time" content="2017-09-19T17:06:29-05:00" />
<meta property="og:updated_time" content="2017-09-19T17:06:29-05:00" />
<meta property="og:image" content="https://news.aetna.com/wp-content/uploads/2017/08/GettyImages-840594368_master.jpg" />
<meta property="og:image:width" content="4500" />
<meta property="og:image:height" content="3000" />
<meta name="twitter:card" content="summary_large_image" />
<meta name="twitter:description" content="Aetna is making it easier for members affected by Hurricane Harvey to access services to get the care and support they need." />
<meta name="twitter:title" content="Help for those affected by Hurricane Harvey - The Health Section" />
<meta name="twitter:image" content="https://news.aetna.com/wp-content/uploads/2017/08/GettyImages-840594368_master.jpg" />
<!-- / Yoast SEO plugin. -->

<link rel='dns-prefetch' href='//s.w.org' />
		<script type="text/javascript">
			window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/2.4\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/2.4\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/news.aetna.com\/wp-includes\/js\/wp-emoji-release.min.js?ver=4.9.4"}};
			!function(a,b,c){function d(a,b){var c=String.fromCharCode;l.clearRect(0,0,k.width,k.height),l.fillText(c.apply(this,a),0,0);var d=k.toDataURL();l.clearRect(0,0,k.width,k.height),l.fillText(c.apply(this,b),0,0);var e=k.toDataURL();return d===e}function e(a){var b;if(!l||!l.fillText)return!1;switch(l.textBaseline="top",l.font="600 32px Arial",a){case"flag":return!(b=d([55356,56826,55356,56819],[55356,56826,8203,55356,56819]))&&(b=d([55356,57332,56128,56423,56128,56418,56128,56421,56128,56430,56128,56423,56128,56447],[55356,57332,8203,56128,56423,8203,56128,56418,8203,56128,56421,8203,56128,56430,8203,56128,56423,8203,56128,56447]),!b);case"emoji":return b=d([55357,56692,8205,9792,65039],[55357,56692,8203,9792,65039]),!b}return!1}function f(a){var c=b.createElement("script");c.src=a,c.defer=c.type="text/javascript",b.getElementsByTagName("head")[0].appendChild(c)}var g,h,i,j,k=b.createElement("canvas"),l=k.getContext&&k.getContext("2d");for(j=Array("flag","emoji"),c.supports={everything:!0,everythingExceptFlag:!0},i=0;i<j.length;i++)c.supports[j[i]]=e(j[i]),c.supports.everything=c.supports.everything&&c.supports[j[i]],"flag"!==j[i]&&(c.supports.everythingExceptFlag=c.supports.everythingExceptFlag&&c.supports[j[i]]);c.supports.everythingExceptFlag=c.supports.everythingExceptFlag&&!c.supports.flag,c.DOMReady=!1,c.readyCallback=function(){c.DOMReady=!0},c.supports.everything||(h=function(){c.readyCallback()},b.addEventListener?(b.addEventListener("DOMContentLoaded",h,!1),a.addEventListener("load",h,!1)):(a.attachEvent("onload",h),b.attachEvent("onreadystatechange",function(){"complete"===b.readyState&&c.readyCallback()})),g=c.source||{},g.concatemoji?f(g.concatemoji):g.wpemoji&&g.twemoji&&(f(g.twemoji),f(g.wpemoji)))}(window,document,window._wpemojiSettings);
		</script>
		<style type="text/css">
img.wp-smiley,
img.emoji {
	display: inline !important;
	border: none !important;
	box-shadow: none !important;
	height: 1em !important;
	width: 1em !important;
	margin: 0 .07em !important;
	vertical-align: -0.1em !important;
	background: none !important;
	padding: 0 !important;
}
</style>
<script type='text/javascript' src='https://news.aetna.com/wp-includes/js/jquery/jquery.js?ver=1.12.4'></script>
<script type='text/javascript' src='https://news.aetna.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=1.4.1'></script>
<link rel='https://api.w.org/' href='https://news.aetna.com/wp-json/' />
<link rel='shortlink' href='https://news.aetna.com/?p=18575' />
<link rel="alternate" type="application/json+oembed" href="https://news.aetna.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fnews.aetna.com%2F2017%2F08%2Fhelp-for-those-affected-by-hurricane-harvey%2F" />
<link rel="alternate" type="text/xml+oembed" href="https://news.aetna.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fnews.aetna.com%2F2017%2F08%2Fhelp-for-those-affected-by-hurricane-harvey%2F&#038;format=xml" />
<link rel="amphtml" href="https://news.aetna.com/2017/08/help-for-those-affected-by-hurricane-harvey/amp/" />	<script src="//assets.adobedtm.com/31e5e38689023a5ac259868bcad51909fc06c742/satelliteLib-3001fadc2a35b0c41224db10b30336f25b176b18.js"></script>
</head>

<body class="post-template-default single single-post postid-18575 single-format-standard">
	<!-- BEGIN top custom tracking code from CMS -->
		<!-- END top custom tracking code from CMS -->
	<div class="overlay-background" id="overlay-background"></div>
	<div class="overlay-text" id="overlay-text">
		<p>The Plan for Your Health website has been shut down. We're now directing you to the Aetna.com Health Section for health news and information.</p>
		<a href="#">X</a>
	</div>

	<div id="page">
		<a href="#main" class="skip-main" tabindex="1">Skip to main content</a>
		<header id="header">
            <nav class="menu" aria-label="primary">
                <section>
                    <a class="logo" href="http://www.aetna.com">The Health Section</a>

                    <a aria-label="menu icon" aria-expanded="false" class="mobile-menu-toggle" data-toggle-active=".mobile-menu"><!--<span style="display:none;">menu icon</span>--><i class="icon-menu"></i></a>

                    <ul class="primary-nav">
                        <li><a href="http://www.aetna.com/individuals-families.html#open">Individuals &#038; Families</a></li>
<li><a href="http://www.aetna.com/employers-organizations.html#open">Employers &#038; Organizations</a></li>
<li><a href="http://www.aetna.com/health-care-professionals.html#open">Health Care Professionals</a></li>
<li><a href="http://www.aetna.com/insurance-producer.html#open">Producers</a></li>
<li><a href="http://www.aetna.com/about-us.html#open">About Us</a></li>
                        <li class="mega-menu-toggle"><a href="#" aria-expanded="false" class="active" title="open menu" data-toggle-active=".mega-menu">News & Analysis</a></li>
                        <li class="header-search-form" data-js="header-search-form">
                            <form method="get" class="header-search-form__form" action="/" role="search">
                                <i class="icon-search header-search-form__toggle" data-toggle-active=".header-search-form"></i>
                                <label style="display:none;" for="header-search-1">Search</label>
                                <input type="search" class="header-search-form__input" data-js="header-search-form__input" name="s" id="header-search-1" value="" placeholder="Search News">
                            </form>
                        </li>
                    </ul>

					<nav class="mobile-menu" aria-label="mobile-menu">
						<form method="get" class="search-form" action="/">
	<label class="sr-only" for="header-search-2">Search</label>
	<input type="text" class="search-form__input" name="s" value="" id="header-search-2" placeholder="Search News">
	<button type="submit" class="search-form__button icon-search" id="s" alt="search"><span class="sr-only">search submit</span></button>
</form>
						<h3 class="mobile-menu__header">News & Analysis</h3>

						<ul class="mobile-menu__primary">
							<li class="widget widget_nav_menu"><strong><h3>Health Section</h3></strong><div class="menu-explore-news-mini-menu-container"><ul id="menu-explore-news-mini-menu" class="menu"><li><a href="/" onclick="s.tl(this,&#039;o&#039;,&#039;The Health Section Home Nav&#039;)">The Health Section Home</a></li>
<li><a href="https://news.aetna.com/aetna-story/" onclick="s.tl(this,&#039;o&#039;,&#039;The Aetna Story Nav&#039;)">The Aetna Story</a></li>
<li><a href="https://news.aetna.com/your-personal-health/" onclick="s.tl(this,&#039;o&#039;,&#039;Your Personal Health Nav&#039;)">Your Personal Health</a></li>
<li><a href="https://news.aetna.com/the-health-system/" onclick="s.tl(this,&#039;o&#039;,&#039;The Health System Nav&#039;)">The Health System</a></li>
<li><a href="https://news.aetna.com/health-wellness-workplace/" onclick="s.tl(this,&#039;o&#039;,&#039;Health &#038; Wellness in the Workplace Nav&#039;)">Health &#038; Wellness in the Workplace</a></li>
</ul></div></li><li class="widget widget_nav_menu"><strong><h3>News Items </h3></strong><div class="menu-news-items-container"><ul id="menu-news-items" class="menu"><li><a href="/news-releases/">News Items</a></li>
<li><a href="https://news.aetna.com/news-release-category/aetna-foundation/">Aetna Foundation</a></li>
<li><a href="https://news.aetna.com/news-release-category/awards-and-recognitions/">Awards and Recognition</a></li>
<li><a href="https://news.aetna.com/news-release-category/corporate-and-financial/">Corporate and Financial</a></li>
</ul></div></li><li class="widget widget_nav_menu"><strong><h3>Aetna Initiatives</h3></strong><div class="menu-aetna-initiatives-mini-menu-container"><ul id="menu-aetna-initiatives-mini-menu" class="menu"><li><a href="https://news.aetna.com/on-the-issues/">Aetna On The Issues</a></li>
<li><a href="https://news.aetna.com/building-healthy-communities/">Building Healthy Communities</a></li>
<li><a href="https://news.aetna.com/opioids/">Fighting The Opioid Epidemic</a></li>
<li><a href="https://news.aetna.com/innovation/">Innovation Spotlights</a></li>
<li><a href="https://news.aetna.com/value-based-care/">Value-based Care</a></li>
</ul></div></li><li class="widget widget_nav_menu"><strong><h3>Media Resources</h3></strong><div class="menu-media-resources-mini-menu-container"><ul id="menu-media-resources-mini-menu" class="menu"><li><a href="https://news.aetna.com/media-resources/">Media Resources</a></li>
<li><a href="/media-resources/#rss">RSS Feeds</a></li>
</ul></div></li><li class="widget widget_text"><strong><h3>About</h3></strong>			<div class="textwidget"><p>Aetna’s Health Section was established in 2014 to create in-depth news, analysis and perspectives on the changing health care landscape. The Health Section provides a deeper look at Aetna’s efforts to transform the health care system, and our approach to building healthier communities, a healthier nation and a healthier world.</p>
</div>
		</li>						</ul>

						<ul class="mobile-menu__secondary"><li><a href="http://www.aetna.com/individuals-families.html#open">Individuals &#038; Families</a></li>
<li><a href="http://www.aetna.com/employers-organizations.html#open">Employers &#038; Organizations</a></li>
<li><a href="http://www.aetna.com/health-care-professionals.html#open">Health Care Professionals</a></li>
<li><a href="http://www.aetna.com/insurance-producer.html#open">Producers</a></li>
<li><a href="http://www.aetna.com/about-us.html#open">About Us</a></li>
</ul>					</nav>
                </section>
            </nav>

            <nav class="mega-menu" aria-label="secondary">
                <section>
                    <ul>
                        <li class="widget widget_nav_menu"><strong><h3>Health Section</h3></strong><div class="menu-explore-news-mini-menu-container"><ul id="menu-explore-news-mini-menu-1" class="menu"><li><a href="/" onclick="s.tl(this,&#039;o&#039;,&#039;The Health Section Home Nav&#039;)">The Health Section Home</a></li>
<li><a href="https://news.aetna.com/aetna-story/" onclick="s.tl(this,&#039;o&#039;,&#039;The Aetna Story Nav&#039;)">The Aetna Story</a></li>
<li><a href="https://news.aetna.com/your-personal-health/" onclick="s.tl(this,&#039;o&#039;,&#039;Your Personal Health Nav&#039;)">Your Personal Health</a></li>
<li><a href="https://news.aetna.com/the-health-system/" onclick="s.tl(this,&#039;o&#039;,&#039;The Health System Nav&#039;)">The Health System</a></li>
<li><a href="https://news.aetna.com/health-wellness-workplace/" onclick="s.tl(this,&#039;o&#039;,&#039;Health &#038; Wellness in the Workplace Nav&#039;)">Health &#038; Wellness in the Workplace</a></li>
</ul></div></li><li class="widget widget_nav_menu"><strong><h3>News Items </h3></strong><div class="menu-news-items-container"><ul id="menu-news-items-1" class="menu"><li><a href="/news-releases/">News Items</a></li>
<li><a href="https://news.aetna.com/news-release-category/aetna-foundation/">Aetna Foundation</a></li>
<li><a href="https://news.aetna.com/news-release-category/awards-and-recognitions/">Awards and Recognition</a></li>
<li><a href="https://news.aetna.com/news-release-category/corporate-and-financial/">Corporate and Financial</a></li>
</ul></div></li><li class="widget widget_nav_menu"><strong><h3>Aetna Initiatives</h3></strong><div class="menu-aetna-initiatives-mini-menu-container"><ul id="menu-aetna-initiatives-mini-menu-1" class="menu"><li><a href="https://news.aetna.com/on-the-issues/">Aetna On The Issues</a></li>
<li><a href="https://news.aetna.com/building-healthy-communities/">Building Healthy Communities</a></li>
<li><a href="https://news.aetna.com/opioids/">Fighting The Opioid Epidemic</a></li>
<li><a href="https://news.aetna.com/innovation/">Innovation Spotlights</a></li>
<li><a href="https://news.aetna.com/value-based-care/">Value-based Care</a></li>
</ul></div></li><li class="widget widget_nav_menu"><strong><h3>Media Resources</h3></strong><div class="menu-media-resources-mini-menu-container"><ul id="menu-media-resources-mini-menu-1" class="menu"><li><a href="https://news.aetna.com/media-resources/">Media Resources</a></li>
<li><a href="/media-resources/#rss">RSS Feeds</a></li>
</ul></div></li><li class="widget widget_text"><strong><h3>About</h3></strong>			<div class="textwidget"><p>Aetna’s Health Section was established in 2014 to create in-depth news, analysis and perspectives on the changing health care landscape. The Health Section provides a deeper look at Aetna’s efforts to transform the health care system, and our approach to building healthier communities, a healthier nation and a healthier world.</p>
</div>
		</li>                    </ul>
                </section>
            </nav>
		</header>

		<div id="main" tabindex="-1">
				<div id="primary" role="main">
										<article aria-label="Help for those affected by Hurricane Harvey" class="story">
						<header class="jumbotron">
													<figure>
								<img src="https://news.aetna.com/wp-content/uploads/2017/08/GettyImages-840594368_master-1200x550.jpg" alt="Hurricane Harvey, hurricane, hurricane resources" data-lg="https://news.aetna.com/wp-content/uploads/2017/08/GettyImages-840594368_master-1200x550.jpg" data-md="https://news.aetna.com/wp-content/uploads/2017/08/GettyImages-840594368_master-768x640.jpg" data-sm="https://news.aetna.com/wp-content/uploads/2017/08/GettyImages-840594368_master-640x768.jpg" class="top-hero">
															</figure>
													<div class="title no-parallax">
															<h1>Help for those affected by Hurricane Harvey</h1>
								<div class="meta">
																	<span class="date">Sep 19 2017</span>
								</div>
								<i class="icon-caret-down"></i>
							</div>
						</header>

						<nav id="breadcrumbs"><ul><li><a title="permalink to aetna homepage" onclick="s.tl(true,'o','Breadcrumb Click')" href="http://aetna.com/" target="_blank">Aetna</a></li><li><a title="permalink to the The Health Section homepage" onclick="s.tl(true,'o','Breadcrumb Click')" href="https://news.aetna.com"> The Health Section </a></li><li><i class="icon-arrow-right"></i></li><li><a title="permalink to the &#039;Hurricane Resources&#039; archive" onclick="s.tl(true,'o','Breadcrumb Click')" href="https://news.aetna.com/hurricane-resources/">Hurricane Resources</a></li><li><i class="icon-arrow-right"></i></li><li>Help for those affected by Hurricane Harvey</li></ul></nav>
						<div class="content-container content">
							<a name="top"></a>
							<aside id="social">
 
 <div id="social-container">
	<span class="social-title" style="font-size: .625em;">Share</span>
	<ul>
		<li>
			<a href="http://api.addthis.com/oexchange/0.8/forward/facebook/offer?pubid=ra-5343162a47f9bbaf&ct=1&url=https://news.aetna.com/2017/08/help-for-those-affected-by-hurricane-harvey/" class="facebook" target="_blank">
				<i class="fa fa-facebook"></i><b>Facebook</b>
			</a>
		</li>
		<li>
			<a href="http://api.addthis.com/oexchange/0.8/forward/twitter/offer?pubid=ra-5343162a47f9bbaf&ct=1&url=https://news.aetna.com/2017/08/help-for-those-affected-by-hurricane-harvey/&text=Help for those affected by Hurricane Harvey&via=Aetna" class="twitter" target="_blank">
				<i class="fa fa-twitter"></i><b>Twitter</b>
			</a>
		</li>
		<li>
			<a href="http://api.addthis.com/oexchange/0.8/forward/linkedin/offer?pubid=ra-5343162a47f9bbaf&ct=1&url=https://news.aetna.com/2017/08/help-for-those-affected-by-hurricane-harvey/" class="linkedin" target="_blank">
				<i class="fa fa-linkedin"></i><b>LinkedIn</b>
			</a>
		</li>
		<li>
			<span class='st_email_custom'><i class="fa fa-envelope-o"></i></span>
		</li>
	</ul>
</div>
</aside>
<a href="#top" class="back-to-top">
	<i class="icon-caret-up"></i><b>Top</b>
</a>
<script type="text/javascript">var switchTo5x=true;</script>
<script type="text/javascript" src="https://ws.sharethis.com/button/buttons.js"></script>
<script type="text/javascript">stLight.options({publisher: "bb1e4445-611a-4ee8-9098-3b40df4a26c0", doNotHash: false, doNotCopy: false, hashAddressBar: false, onhover:false});</script>
<h2>We&#8217;re With You</h2>
<p>We are deeply saddened by the impact that Hurricane Harvey has had on the lives of people in Texas and Louisiana. Many have had to leave or have lost their homes, and it will be months before the full impact of the storm’s damage is truly understood. We’re making it easier for members affected by Hurricane Harvey to access Aetna services and get the medical care, behavioral health support and medications they need.</p>
<h3>Important resources for all people impacted by Hurricane Harvey</h3>
<p>We have opened our Resources for Living services to the community regardless of whether they are Aetna members or not. Affected individuals can call 1-888-AETNA-EAP (1-888-238-6232) for a telephonic consultation to help cope with the emotional impact of this event or for assistance with finding resources such as shelters, government resources and referrals.</p>
<p>Also Teladoc, Aetna’s telehealth provider, is offering <a href="https://www.teladoc.com/harvey/" target="_blank" rel="noopener" rel="nofollow">free general medical services</a> to anyone impacted by Hurricane Harvey through their dedicated hotline: 855-220-4585.</p>
<p>We have also deployed Aetna resources to the Dallas evacuation centers to support the clinical, pharmacy and service needs of affected individuals and are coordinating similar arrangements in Houston.</p>
<p>A list of all open pharmacies is available at: <a href="https://www.healthcareready.org/rxopen" target="_blank" rel="noopener" rel="nofollow">https://www.healthcareready.org/rxopen</a>. In addition, mini popup pharmacies have been deployed at shelter locations, a fully stocked CVS Mobile Pharmacy will be deployed in Houston, and Uber has been contracted to support distribution to pharmacies and home delivery as needed.</p>
<h3><strong>Policy modifications for members and customers</strong></h3>
<p>Under these catastrophic conditions, it is critically important that we make certain policy modifications to help meet the clinical needs of Aetna’s members.</p>
<p>Aetna Pharmacy is committed to ensuring that members who have been affected by Hurricane Harvey have continued access to their medications.  In times such as these, medications may be left behind upon evacuation or destroyed by flood waters. All pharmacies in the impacted and surrounding areas have been notified of emergency policies and procedures to allow them to refill prescriptions and replenish needed medications.</p>
<p>Affected Aetna members may refill their prescriptions early. Those who use Aetna’s mail-order pharmacy can either get a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed. We are proactively working with members to arrange alternate delivery or to refill prescriptions at local pharmacies.</p>
<p>To support access to medications in the impacted areas of Texas and Louisiana, we have relaxed Refill to Soon at pharmacies for all plans across all lines of our business.  In addition, we have relaxed Out of Network and Therapeutic Duplication edits for Commercial and Medicare businesses. We are also proactively identifying members that might have prior authorizations that have expired or will be expiring soon and are expediting the coverage determination process.</p>
<p>For our Commercial customers, all plans in the affected areas will reimburse services at the in-network benefit regardless of the providers’ status as in or out of network. We’re also offering members in affected areas additional time to submit claims and file appeals.</p>
<p>For our Commercial and Medicare customers, pre-certification will be waived through Sept. 30, 2017 for in network and out of network and Aetna will pay the service according to the member benefit plan in the affected area. We will also waive late penalty notification for precertification for members in affected area. Home Healthcare beyond 120 days will be authorized through Sept. 30, 2017. And pre-determination requests by providers or members in the impacted area will be treated as expedited through Sept. 30, 2017.</p>
<h3>The Aetna Foundation supports disaster relief efforts</h3>
<p>To support current and forthcoming disaster relief efforts more broadly, the Aetna Foundation will make a $100,000 contribution to the American Red Cross, a $100,000 contribution to the Community Foundation of Greater Houston and a $50,000 contribution to Team Rubicon.</p>
<p>Through its Disaster Response matching gift program, the Aetna Foundation also will match employees’ disaster relief donations dollar-for-dollar (up to $5,000 per donor per year) to any U.S.-based nonprofit providing hurricane-related disaster relief.</p>
<h3>We’re here to answer your questions</h3>
<p>Please feel free to contact your Aetna Account Manager or Account Executive if you have any questions regarding these policy modifications. In addition, you can reach us at the following toll-free numbers:</p>
<ul>
<li>Aetna Member Services: Call the number printed on your ID card. If ID card is unavailable*, call 1-800-443-AETNA (1-800-443-2386).</li>
<li>Rx Member Services and Aetna Rx Home Delivery Customer Service: 1-888-RX AETNA (1-888-792-3862)</li>
<li>Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)</li>
<li>Aetna Student Assistance Program: 1-877-351-7889</li>
<li>Aetna Dental: 1-877-238-6200</li>
<li>Health care providers should contact the Provider Service Centers:
<ul>
<li>Indemnity and PPO-based benefit plans: 1-888-MD-AETNA (1-888-632-3862)</li>
<li>HMO benefit plans: 1-800-624-0756</li>
</ul>
</li>
</ul>
<p>This page will be continuously updated to provide the latest on available resources.</p>
<p><em>*Members with online access can find replacement ID cards and access to a Personal Health Record (PHR) on Aetna’s secure member site Aetna Navigator™. Log in on Aetna’s home page at www.aetna.com. </em><em> </em></p>

						</div><!-- .content-container -->
						
						<footer>
							<p class="tags"></p>
						</footer>
					</article>
<aside class="next-article jumbotron">
	<a onclick="s.tl(this,'o','Next Article Click')" href="https://news.aetna.com/2015/05/aetna-ready-help-natural-disaster/" title="permalink to Aetna is ready to help in a natural disaster" style="background-image:url(https://news.aetna.com/wp-content/uploads/2015/05/Stocksy_txpe6272e71U1Q000_Small_105697-866x550.jpg);background-position:center center;background-repeat:no-repeat;background-size:cover;">
		<header>
			<h3>Next Article</h3>
						<h2>Aetna is ready to help in a natural disaster</h2>
			<div class="meta">
							</div>
		</header>
			</a>
</aside>
				</div><!-- #primary -->
		<div id="external" style="display: none">
  <div id="external-container">
    <div class="fancybox-controls clearfix">
      <a class="left" href="javascript:;" onClick="parent.jQuery.fancybox.close();"><i class="fa fa-remove" style="padding-right: 8px;"></i>Close window</a>
    </div>
    <h2>You are now leaving the Aetna website</h2>
    <p>Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.</p>
    <a class="continue" target="_blank" href="#">Continue<i class="fa fa-arrow-right" style="padding-left: 8px;"></i></a>
  </div>
</div>
		</div><!-- #main -->
	</div><!-- #page -->

	<footer id="colophon">
		<section>
			<nav>
			<ul><li><a href="http://www.aetna.com/glossary.html">Glossary</a></li>
<li><a href="http://www.aetna.com/site-map.html">Site Map</a></li>
<li><a href="http://www.aetna.com/faqs-health-insurance.html">FAQs</a></li>
<li><a href="http://www.aetna.com/legal-notices.html">Legal Notices</a></li>
<li><a href="http://www.aetna.com/legal-notices/disclaimer.html">Legal Statement</a></li>
<li><a href="http://www.aetna.com/legal-notices/program-provisions.html">Program Provisions</a></li>
<li><a href="http://www.aetna.com/individuals-families/member-rights-resources/rights/disclosure-information.html">Member Disclosure</a></li>
<li><a href="http://www.aetna.com/legal-notices/aetna-company-names.html">State Directory</a></li>
<li><a href="http://www.aetna.com/health-reform-connection/index.html">Health Care Reform</a></li>
<li><a href="http://www.aetna.com/about-us/aetna-careers.html">Careers</a></li>
<li><a href="http://www.aetna.com/about-us/investor-information.html">Investor Info</a></li>
<li><a href="https://www.aetna.com/legal-notices/interest-based-advertisements-policy.html">Internet-Based Ads Policy</a></li>
<li><a href="https://www.aetna.com/legal-notices/privacy.html">Privacy Center</a></li>
</ul>			</nav>

			<div class="meta">
				<p>Copyright &copy; 2001-2018 Aetna Inc.</p>
				<ul class="social">
					<li><a href="https://www.facebook.com/aetna" class="facebook" target="_blank"><i class="icon-facebook"></i><b>Facebook</b></a></li>
					<li><a href="https://twitter.com/aetna" class="twitter" target="_blank"><i class="icon-twitter"></i><b>Twitter</b></a></li>
					<li><a href="https://www.youtube.com/aetna" class="youtube" target="_blank"><i class="icon-youtube"></i><b>YouTube</b></a></li>
					<li><a href="https://www.linkedin.com/company/aetna?trk=top_nav_home" class="linkedin" target="_blank"><i class="icon-linkedin"></i><b>LinkedIn</b></a></li>
				</ul>
			</div>
		</section>
	</footer>
	
<div class="newsletter-modal" id="newsletter-signup-popup" style="display:none;">
    <div class="modal-wrapper">
        <div class="header-bar">
            <a href="#" class="exit">Dismiss</a>
        </div>
        <div class="modal-body">
            <h3>YOU'RE ALMOST FINISHED &mdash; JUST ONE MORE STEP.</h3>
            <p>Please indicate your interests so we can serve you<br/>the content you want most.</p>
            <div class="newsletter-category-selection">
                <label>
                    <input type="checkbox" name="newsletter-category" value="personal">
                    <span>Personal Health and Wellness</span>
                </label>
                <label>
                    <input type="checkbox" name="newsletter-category" value="transform">
                    <span>Transforming the Health Care System</span>
                </label>
                <label>
                    <input type="checkbox" name="newsletter-category" value="workplace">
                    <span>Health and Wellness in the Workplace</span>
                </label>
            </div>
            <div class="form-action">
                <input id="submit-categories" type="submit" class="btn" value="Submit"/>
            </div>
        </div>
    </div>
</div>

<div class="newsletter-modal" id="newsletter-confirmation-popup" style="display:none;">
    <div class="modal-wrapper">
        <div class="header-bar">
            <a href="#" class="exit">Dismiss</a>
        </div>
        <div class="modal-body">
            <h3>Thank you for signing up.</h3>
            <p>Keep an eye on your inbox for more news from Aetna soon.</p>
        </div>
    </div>
</div>
	<script type="text/javascript">
		_linkedin_data_partner_id = "158283";
	</script>
	<script type="text/javascript">
		(function(){var s = document.getElementsByTagName("script")[0];
		var b = document.createElement("script");
		b.type = "text/javascript";b.async = true;
		b.src = "https://snap.licdn.com/li.lms-analytics/insight.min.js";
		s.parentNode.insertBefore(b, s);})();
	</script>
	<noscript>
		<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=158283&fmt=gif" />
	</noscript>
	<script type="text/javascript" src="https://news.aetna.com/wp-content/themes/aetna/js/libs/jquery.fancybox.pack.js"></script>
	<script type='text/javascript' src='https://news.aetna.com/wp-content/themes/aetna/js/plugins.js?ver=4.9.4'></script>
<script type='text/javascript' src='https://news.aetna.com/wp-content/themes/aetna/js/scripts.js?ver=4.9.4'></script>
<script type='text/javascript' src='https://news.aetna.com/wp-content/plugins/aetna-customizations/assets/js/aetna-article-pillar.js?ver=CACHE_BUSTER'></script>
<script type='text/javascript' src='https://news.aetna.com/wp-includes/js/wp-embed.min.js?ver=4.9.4'></script>
<script language="JavaScript" type="text/javascript"><!--
			s.channel="hs:Article";s.pageName="Help for those affected by Hurricane Harvey";s.prop10="https://news.aetna.com/2017/08/help-for-those-affected-by-hurricane-harvey/";s.prop41="Article";s.prop42="Eric Vo";
			/************* DO NOT ALTER ANYTHING BELOW THIS LINE ! **************/
			var s_code=s.t();if(s_code)document.write(s_code)//--></script>
			<script language="JavaScript" type="text/javascript"><!--
			if(navigator.appVersion.indexOf('MSIE')>=0)document.write(unescape('%3C')+'\!-'+'-')
			//--></script><noscript><img src="//aetna.112.2o7.net/b/ss/aetnanews/1/H.26.2--NS/0"
			height="1" width="1" border="0" alt="" /></noscript><!--/DO NOT REMOVE/-->
			<!-- End SiteCatalyst code version: H.26.2. -->	<script type="text/javascript">
		/*global _satellite */
		_satellite.pageBottom();
	</script>
	</body>
</html>

<!-- Dynamic page generated in 0.250 seconds. -->
<!-- Cached page generated by WP-Super-Cache on 2018-02-15 13:28:22 -->
