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	Hurricane Relief Efforts | RBFCU
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<h1 style="text-align:center;">Hurricane Relief Efforts</h1><p>Our hearts are with all those affected by Hurricanes Harvey and Irma during these incredibly difficult times. As our communities work tirelessly to aid in the relief efforts, we encourage you to contribute in any way you can. RBFCU recently donated $1 million collectively to the following organizations to provide immediate assistance to those displaced.</p><ul style="margin-left:60px;"><li><a href="https://www.redcross.org/rbfcu" target="_blank">American Red Cross</a></li><li><a href="http://www.texasdiaperbank.org/" target="_blank">Texas Diaper Bank</a></li><li><a href="https://www.cornerstoneleague.coop/" target="_blank">Cornerstone Credit Union League Foundation</a></li><li><a href="http://www.samaritanspurse.org/" target="_blank">Samaritan&rsquo;s Purse</a></li><li><a href="http://www.familyendeavors.org/" target="_blank">Family Endeavors</a></li><li><a href="http://www.mercychefs.com/" target="_blank">Mercy Chefs</a></li></ul><p>The donation includes $500,000 to the <a href="https://www.redcross.org/rbfcu" target="_blank">American Red Cross</a> and we&rsquo;re encouraging our members and the community to match our contribution. </p><h3>Member Relief</h3><p>If you have been affected, we want to take a few things off your mind, so for members living in FEMA-declared areas, we will:</p><ul style="margin-left:60px;"><li>Waive or refund any late fees associated with all RBFCU loans</li><li>Waive or refund fees for overdraft (Courtesy Pay) and non-sufficient funds on consumer and business checking and savings accounts</li><li>Waive our $1 convenience fee for <span style="text-decoration:underline;"><strong>ALL MEMBERS</strong></span> when using out-of-network ATMs</li></ul><p>Effective dates for these programs:</p><ul style="margin-left:60px;"><li>Hurricane Harvey, Aug. 31-Sept. 30, 2017</li><li>Hurricane Irma, Sept. 8-Oct. 8, 2017</li></ul><p>In addition, we may be able to defer your loan payments for up to three months and not report any delinquencies or send negative information to the credit bureaus. Please call us at <a href="tel:+1-800-580-3300">1-800-580-3300</a>, select option 5, ext. 11321, to discuss this option and make payment arrangements as necessary.</p><p>We are also offering Emergency Loans at 6% APR with terms up to 12 months. Please call our Consumer Lending Center at <a href="tel:+1-800-580-3300">1-800-580-3300</a>, select option 3, then option 3 again, to speak to a Consumer Lending representative.</p><p>If you are not in a FEMA-declared location but still feel you need disaster relief, please contact us at <a href="tel:+1-800-580-3300">1-800-580-3300</a> or at <a href="mailto:memberservices@rbfcu.org?Subject=Member Relief">memberservices@rbfcu.org</a>. We may be able to help.</p><h3>Keeping You Connected</h3><p><a href="/banking/online-mobile-banking/banking-apps">Download the free RBFCU Mobile app</a> for an easier way to manage your finances, check your balances or make payments from your mobile or tablet device.</p>


 
 



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                        <a class="arrow-toggle-trigger" href="javascript:;">How can I find an RBFCU ATM?</a>
                        <div class="arrow-toggle-content">
                            <p>You can find your nearest RBFCU branch or ATM at <a href="http://www.rbfcu.org/BranchMaps">rbfcu.org/BranchMaps</a> or <a href="/banking/online-mobile-banking/banking-apps">download the RBFCU Mobile app</a>.</p>
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                    <li id="cca3b7d4-7547-681a-955f-ff0000bbaf66">
                        <a class="arrow-toggle-trigger" href="javascript:;">I lost my card and I have been evacuated due to the recent hurricanes. What do I do?</a>
                        <div class="arrow-toggle-content">
                            <p>To report a lost or stolen credit card or debit card, <a href="/NBO">log in to your online banking account</a> or the <a href="/banking/online-mobile-banking/banking-apps">RBFCU Mobile app</a> and choose &ldquo;Manage Cards.&rdquo; From this screen, you can report your card as lost or stolen toll-free by calling <a href="tel:+1-800-580-3300">1-800-580-3300</a>, then select option 4 for a lost or stolen card.</p>
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                    <li id="dda3b7d4-7547-681a-955f-ff0000bbaf66">
                        <a class="arrow-toggle-trigger" href="javascript:;">I was affected by the recent hurricanes. How can I get a loan quickly to help me through this difficult time?</a>
                        <div class="arrow-toggle-content">
                            <p>Members in FEMA-declared areas affected by the recent hurricanes can request an RBFCU Consumer Relief Loan at <a href="tel:+1-800-580-3300">1-800-580-3300</a>, select option 3, then option 3.</p>
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                        <a class="arrow-toggle-trigger" href="javascript:;">How do I use my chip card at chip-enabled terminals?</a>
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                            <p>To use a chip-enabled terminal, the cardholder will insert their card into the bottom of the terminal and follow the prompts on the screen. The terminal will read the information contained in the chip, making sure the card is valid and authenticating it more securely.</p>
<p>Here's the step-by-step process:</p>
<ol>
    <li><strong>Insert card: </strong>Instead of swiping, you will insert your card into the terminal, chip first, face up.
    </li>
    <li><strong>Leave the card in the terminal: </strong>The card must remain in the terminal during the entire
    transaction.
    </li>
    <li><strong>Follow the instructions on the screen:</strong> It may or may not ask for your PIN.
    </li>
    <li><strong>Remove your card:</strong> When the purchase is complete, take your card. </li>
</ol>
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                        <a class="arrow-toggle-trigger" href="javascript:;">How can I enroll in Bill Pay?</a>
                        <div class="arrow-toggle-content">
                            <p><a href="/NBO">Log in to your RBFCU online banking account</a> by going to rbfcu.org and entering your username and password. Once you are logged in, click the &ldquo;Bill Pay&rdquo; tab next to &ldquo;Loans&rdquo; on the tab bar on our website or the &ldquo;Pay&rdquo; tab on the RBFCU Mobile app. You will automatically be taken to an enrollment screen to begin the process. </p>
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                    <li id="04e7aed4-7547-681a-955f-ff0000bbaf66">
                        <a class="arrow-toggle-trigger" href="javascript:;">How can I use a Line of Credit as overdraft protection?</a>
                        <div class="arrow-toggle-content">
                            <p>You can add a line of credit as overdraft protection when you open a new checking account. If you want to add it to an already established checking account, contact our Member Service Center at <a href="tel:+1-800-580-3300">1-800-580-3300</a> or <a href="/NBO" target="_blank">send us a secure message through your online banking account</a>.</p>
<p><strong>For more information, read &ldquo;<a href="/docs/default-source/checking-and-savings/overdraft-protection.pdf">What You Need to Know About Overdraft Protection</a>.&rdquo;</strong></p>
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                    <li id="f3e7aed4-7547-681a-955f-ff0000bbaf66">
                        <a class="arrow-toggle-trigger" href="javascript:;">How do I request a cash advance on my credit card?</a>
                        <div class="arrow-toggle-content">
                            <p>Completing a cash advance is the fastest way to access funds from your RBFCU Mastercard credit card.</p>
<p>To request a cash advance via your online account, follow these instructions:</p>
<ol>
    <li> <a href="/NBO" target="_blank">Log in to your online account</a>.</li>
    <li>
    Click on the credit card name located on your account summary homepage.
    </li>
    <li>Select the easy &ldquo;Cash Advance&rdquo; option located on the left hand side of the page.
    </li>
    <li>From the drop down menu, select which account will receive the deposited funds.
    </li>
    <li>Click the &ldquo;Next&rdquo; button to confirm your transaction. Your funds will be deposited within minutes.</li>
</ol>
<p>To complete a cash advance at an ATM<sup>1</sup> follow these instructions:</p>
<ol>
    <li>Place your card in the ATM and enter your PIN number.
    </li>
    <li>Follow the prompts to process the cash advance and your cash will be dispensed immediately.<sup>2</sup>
    </li>
</ol>
<p><sup>1</sup>ATM fees may apply. <sup>2</sup>Cash advance prompts may vary depending on ATM type and geographical location.</p>
<p>You can also request a cash advance by contacting our Payment Services Department at <a href="tel:+1-800-580-3300">1-800-580-3300</a>, ext. 74571 or by <a href="/BranchMaps" target="_blank">visiting your nearest RBFCU branch location</a>.</p>
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<a class="no-external" name="insurance">&nbsp;</a><br /><h2 style="text-align:center;">RBFCU Insurance Agency Warns Members
to Be Aware of Claims Filing Misinformation
</h2><p>In the recent wake of Hurricane Harvey, and with the threat of additional hurricanes on the horizon, there have been many misconceptions regarding insurance claims posted to social media and other websites. The RBFCU Insurance Agency wants to ensure our clients and members are familiar with the current facts and stay well-informed of any information concerning claims. The most important fact to know is the normal claims process has not changed. </p><p>The Independent Insurance Agents of Texas has posted an article, <a href="https://texasagent.org/2017/08/28/setting-the-record-straight-on-claims-filing-misinformation/" target="_blank">&ldquo;Setting the Record Straight on Claims Filing Misinformation.&rdquo;</a> FEMA has released a step-by-step guide called <a href="https://www.fema.gov/nfip-file-your-claim" target="_blank">&ldquo;How Do I File My Flood Claim?&rdquo;</a> We encourage you to review this information on claims filing.  </p><p>If you have any questions or need additional insurance assistance, please contact the RBFCU Insurance Agency at <a href="tel:+1-888-564-2999">1-888-564-2999</a>. We&rsquo;re here to help in this time of need. 
 </p><p>Your safety is our top priority. Make sure you and your loved ones do not take any unnecessary risks. See below for the most commonly asked questions and answers. </p>


 
 



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                    <li id="eea3b7d4-7547-681a-955f-ff0000bbaf66">
                        <a class="arrow-toggle-trigger" href="javascript:;">What do I need to do if my property was damaged by the recent hurricanes?</a>
                        <div class="arrow-toggle-content">
                            <p>Notify your insurance companies immediately even if you are not near the property.  If you have separate policies for homeowners, flood, and/or windstorm insurance, notify each insurance company you have a policy with.  Your insurance companies will attempt to determine if the damage was from wind or water, so notifying every insurance company you have will help protect your interests.  Do not wait to notify your insurance companies &ndash; the earlier the better as they will be receiving thousands of calls of property damages needing to be assessed.  Notification should include any insurance company you having insuring personal property, such as autos, boats, etc., if those items were also damaged.</p>
<p>When notifying your insurance companies, ask if you have any coverage for temporary living expenses.  If you do have this type of coverage, make sure you know the insurance company&rsquo;s requirements for obtaining these funds, such as requiring receipts.</p>
                        </div>
                    </li>
                    <li id="fca3b7d4-7547-681a-955f-ff0000bbaf66">
                        <a class="arrow-toggle-trigger" href="javascript:;">What should I do after filing a claim with my insurance company due to damage from the recent hurricanes?</a>
                        <div class="arrow-toggle-content">
                            <p>Your insurance company should give you a claim number.  Document this claim number as you will need it throughout the process.  It is also a good idea to keep detailed descriptions of the damage done to your property, including pictures.  Safety is the top priority.  Do not take any risks to take pictures or assess the damage of your property.</p>
<p>If your real estate loan is financed with RBFCU, please contact RBFCU Mortgage Servicing at <a href="tel:+1-210-945-3300">210-945-3300</a> or <a href="tel:+1-800-580-3300">1-800-580-3300</a>, select option 3, then option 2, then option 1.  Our representatives will discuss what documentation we will need from insurance company and/or contractors, and what the process will be when you receive a check from your insurance company.</p>
<p>If your auto is financed with RBFCU, please contact RBFCU Consumer Lending at <a href="tel:1-210-945-3300">210-945-3300</a> or toll-free at <a href="tel:+1-800-580-3300">1-800-580-3300</a>, select option 3, then option 3, then option 1, then option 4.</p>
                        </div>
                    </li>
                    <li id="0da4b7d4-7547-681a-955f-ff0000bbaf66">
                        <a class="arrow-toggle-trigger" href="javascript:;">What happens when I receive a check from insurance?</a>
                        <div class="arrow-toggle-content">
                            <p>RBFCU will most likely be listed as a payee on your insurance check because we have a financial interest in the property.  Depending on the extent of damage to your home, we may release the funds in partial payments as the repairs are completed.  Some repairs may require a licensed contractor.   Please contact Mortgage Servicing at <a href="tel:+1-210-945-3300">210-945-3300</a> or <a href="tel:+1-800-580-3300">1-800-580-3300</a>, select option 3, then option 2, then option 1.  We will provide instructions on sending the insurance adjusters report to us, negotiating the insurance check, and the repair process.</p>
<p>If your auto is financed with RBFCU, please contact RBFCU Consumer Lending at <a href="tel:+1-210-945-3300">210-945-3300</a> or toll-free at <a href="tel:+1-800-580-3300">1-800-580-3300</a>, select option 3, then option 3, then option 1, then option 4.</p>
                        </div>
                    </li>
                    <li id="23a4b7d4-7547-681a-955f-ff0000bbaf66">
                        <a class="arrow-toggle-trigger" href="javascript:;">How do I get requested insurance documents to RBFCU?</a>
                        <div class="arrow-toggle-content">
                            <p>If in an area without a branch, insurance adjusters reports and contractor bids can be faxed to the Mortgage Servicing Department at <a href="tel:+1-210-564-2940">210-564-2940</a> or <a href="tel:+1-210-637-3076">210-637-3076</a> or emailed to <a href="mailto:reservicing@rbfcu.org">reservicing@rbfcu.org</a>.</p>
<p>Insurance checks, after you endorse them exactly as written on the payee line, can be mailed to:</p>
<p>RBFCU Mortgage Servicing Department
<br />
P.O. Box 2097
<br />
Universal City, TX  78148</p>
<p>or overnighted to</p>
<p>RBFCU Mortgage Servicing Department
<br />
1 Randolph Brooks Parkway
<br />
Live Oak, TX  78233</p>
<p>Please put &ldquo;Attention: Mortgage Servicing&rdquo; on your envelope and include good contact information on your documents so your documents get to us timely and we are able to reach back out to you.</p>
                        </div>
                    </li>
                    <li id="34a4b7d4-7547-681a-955f-ff0000bbaf66">
                        <a class="arrow-toggle-trigger" href="javascript:;">How do I choose a contractor for my home repairs after a storm?</a>
                        <div class="arrow-toggle-content">
                            <p>Some contractors offering services after storms take advantage of storm victims.  Texas Department of Insurance offers these tips when evaluating contractors:</p>
<ul>
    <li><strong>Call your insurance company first.</strong> Your insurance company can give you advice on what repairs should cost.</li>
    <li><strong>Use trusted companies.</strong> Make sure to check their references and phone numbers.</li>
    <li><strong>Get written estimates.</strong> These should be on the company&rsquo;s letterhead with clear contact information.</li>
    <li><strong>Get more than one bid.</strong> This will help you decide which offers are legitimate and which may be too high or too good to be true.</li>
    <li><strong>Do not pay for repairs up front.</strong> Good contractors will typically require a partial payment up front to get started, but your final payment should be made after the job is finished.</li>
    <li><strong>If you feel pressured or threatened, call the police.</strong></li>
</ul>
                        </div>
                    </li>
            </ul>
        </div>
    </div>
</div>



<p class="disclosure">Loans are subject to credit approval. Some restrictions may apply. This rate is valid for new loans only and is not valid for refinancing a current signature loan. Your monthly payment for the above loan terms would be approximately $87 per $1,000.</p>



<p class="disclosure">Any sensitive information including account numbers, Social Security numbers, etc., should not be sent through unsecured email. To send sensitive information, simply <a href="/NBO">log in to your online banking account</a> and send us a secure message. Click &ldquo;My Messages&rdquo; (near the top-right corner of the page), followed by &ldquo;Send a Message.&rdquo;</p>



<p class="disclosure">RBFCU does not charge a fee for the RBFCU Mobile application, but you may be charged for data by your mobile wireless provider. Certain restrictions, including daily and monthly deposit limitations may apply. All deposits using Electronic Deposits Mobile are subject to our Funds Availability Policy.</p>



<p class="disclosure">RBFCU Insurance Agency LLC is a wholly-owned subsidiary of RBFCU Services LLC, which is affiliated with Randolph-Brooks Federal Credit Union (RBFCU). Insurance products are not deposits; not NCUA insured; and not guaranteed by RBFCU Insurance Agency, RBFCU Services LLC and RBFCU.</p>


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RBFCU offers all the banking services you would expect from a leading credit union, and we've also made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.</p> <p>Any alternate website that you visit by a link from RBFCU's website is solely the responsibility of that entity. Third-party links accessed from this site are provided for the convenience of RBFCU members. RBFCU is not responsible for the content of the alternate web site and does not represent either the third party or the member if the two enter into a transaction. Privacy and security policies on the third-party site may differ from those practiced by RBFCU.</p> <p>If you are using a screen reader and are having problems using this website, please call <a href="tel:+1-800-580-3300">1-800-580-3300</a> for assistance.</p> <p><a href="/contact-us">Contact us</a> today or <a href="/BranchMaps">stop by a local branch</a> to find out how you can become a member.</p> <p class="copyright"><img src="/Frontend-Assembly/Telerik.Sitefinity.Frontend/assets/images/_icons/NCUA.jpg?package=Rbfcu" class="ncua" alt="Federally Insured by NCUA"> Federally Insured by NCUA.<span> Equal Housing Lender.
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