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line-height: 1.1em;" itemprop="articleSection"> Pay & Benefits </h2> </a> <h1 itemprop="name">Drones, disaster teams helping address Hurricane Harvey insurance claims</h1> </header> </div> </div> <div class="wrapper clearfix col-lg-12 pb-feature pb-layout-item pb-f-article-mco-slimline-byline col-md-12 col-sm-12 col-xs-12" id="fKfHCx1kjQq8Iq"> <div class="row"> <div class="byline slimline col-sm-12 col-xs-12"> <div class="author-name-wrap addthis"> <span class="byline author-by addthis">By: </span> <span class="author-name addthis"> <span class="author-name" itemprop="author"><a class="author-name" href="/author/karen-jowers" rel="author">Karen Jowers</a></span> </span> &emsp; <span class="publish addthis"> <i class="fa fa-calendar" aria-hidden="true"></i> September 1, 2017 </span> <span class="addthis"><div class="addthis_inline_share_toolbox"></div></span> <div> <header> <figure> <img src="https://www.armytimes.com/resizer/NrNNvZ2_QrRBc65X2HwSbZbxKHY=/1200x0/filters:quality(100)/arc-anglerfish-arc2-prod-mco.s3.amazonaws.com/public/VRIB7U7K4VEVJP5ZBXGVXBZHLY.JPG" alt="" class="image-lazy"/> <noscript><img src="https://www.armytimes.com/resizer/NrNNvZ2_QrRBc65X2HwSbZbxKHY=/1200x0/filters:quality(100)/arc-anglerfish-arc2-prod-mco.s3.amazonaws.com/public/VRIB7U7K4VEVJP5ZBXGVXBZHLY.JPG" alt=""/></noscript> <figcaption class="publish"> <h4 class="caption credit ">Airmen from the New York Air National Guard's 106th Rescue Wing conducted rescue operations in the Beaumont, Texas, on Wednesday. (Airman 1st Class Daniel H. Farrell/Air Force)</h4> </figcaption> </figure> </header> </div> <div class="thinline"></div> </div> </div> </div> </div> <div class="wrapper clearfix col-lg-12 col-md-12 col-sm-12 col-xs-12 pb-feature pb-layout-item pb-f-article-mco-body" id="f7IJcf2kjQq8Iq"> <div id="article-body" class="article-body article-body-elements"> <article itemprop="articleBody"> <div id="article-content"> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <p class="element element-paragraph"> As service members, retirees and veterans return to their homes in the wake of Hurricane Harvey, USAA is responding to about 30,000 insurance claims.</p> </div> </div> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <p class="element element-paragraph"> The number is expected to increase as it becomes safe for more members to return to their homes and for USAA adjusters to access the affected areas, spokesman Rich Johnson said.</p> </div> </div> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <p class="element element-paragraph"> Many of those who are unable to get back “just want to know” the condition of their homes, Johnson said. In response to feedback from the company’s catastrophe response teams on the ground who are working with members, the company developed a <a href="https://www.usaa.com/labs/projects/0576474f-f84e-402d-b450-1d3a7a1ffad2?0&amp;sf62072245=1&amp;akredirect=true">tool that allows members to view aerial photos of their home</a>.</p> </div> </div> <div class="pb-ad-container"> <div id="300x250-1-in-story" class="pb-ad-container 300x250-1-in-story pb-ad pb-ad-prod ad-300X250" data-slot-name="300x250-1-in-story" data-mobile-display="true" data-desktop-display="true"></div> </div> <div class="border-bottom-"></div> <script>window.dfpAdHelper.appendAd("300x250-1-in-story","/114235265/MilitaryTimes/pay-benefits/rectangle",[300,250],"in-story","pos","atf","sizeMappingRectangle");</script> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <p class="element element-paragraph"> “The images are updated frequently but may not include images from all areas affected by Harvey,” Johnson said. “We are asking the public to please check frequently for updates.”</p> </div> </div> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <p class="element element-paragraph"> He said USAA is still working through some technical issues with the system but hopes it will offer some peace of mind to some members. USAA has partnered with DataWing Global, which is providing drones and pilots to help with roof inspections, Johnson said.</p> </div> </div> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <div class="element element-interstitial-link" style="margin: 30px 20px 30px 20px; padding: 10px;background-color:#ececec;"> <article class="story-item story-teaser story-teaser-normal"> <header class=" header-spacer" style="padding:15px;"> <div class="row"> <div class="col-sm-3"> <figure> <div class="lazy-wrapper promo-img-container"> <a href="/news/2017/09/01/hurricane-harvey-relief-efforts-continue-with-10000-plus-troops-on-duty/" target="_blank"> <img data-original="https://arc-anglerfish-arc2-prod-mco.s3.amazonaws.com/public/2B4ECN4LARAVDG6A6K5WSNJRH4.jpg" class="image-lazy" alt="Hurricane Harvey relief efforts continue with 10,000-plus troops on duty" src="https://arc-anglerfish-arc2-prod-mco.s3.amazonaws.com/public/2B4ECN4LARAVDG6A6K5WSNJRH4.jpg" style="display: block; width:auto;"> </a> </div> <style>#story_5346.lazy-wrapper{position:relative;height:0;overflow:hidden;padding-bottom:56.17977528089888%}#story_5346.lazy-wrapper img{position:absolute;top:0;left:0;width:100%;height:100%}</style> </figure> </div> <div class="col-sm-9 text-wrap-stack"> <h5 class=""> <a href="/news/2017/09/01/hurricane-harvey-relief-efforts-continue-with-10000-plus-troops-on-duty/" target="_blank"> Hurricane Harvey relief efforts continue with 10,000-plus troops on duty</a> </h5> <p class="excerpt">Soldiers and airmen are assisting those displaced in the aftermath of Hurricane Harvey in Southeast Texas.</p> <div class="byline"> <span class="by">By: </span> <span class="author-name by">Charlsy Panzino</span> </div> </div> </div> </header> </article> </div> </div></div> <div class="pb-ad-container"> <div id="300x250-2-in-story" class="pb-ad-container 300x250-2-in-story pb-ad pb-ad-prod ad-300X250" data-slot-name="300x250-2-in-story" data-mobile-display="true" data-desktop-display="true"></div> </div> <div class="border-bottom-"></div> <script>window.dfpAdHelper.appendAd("300x250-2-in-story","/114235265/MilitaryTimes/pay-benefits/rectangle",[300,250],"in-story","pos","btf","sizeMappingRectangle");</script> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <p class="element element-paragraph"> USAA has sent about 100 additional people to the areas in Texas affected by Harvey, including field insurance adjusters and personnel who have established several catastrophe response units in the Corpus Christi and Houston areas. Teams in these units can help members start the claims process and conduct most other business they have with USAA.</p> </div> </div> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <p class="element element-paragraph"> USAA and Armed Forces Insurance, another company that insures a large number of those in the military community, both are warning members to select their contractors wisely as they start the repair process.</p> </div> </div> <style>.newsletter-subscribe-button{background-color:#4f497a}.newsletter-subscribe-more{color:#4f497a}</style> <script src='https://www.google.com/recaptcha/api.js'></script> <script>window.onload=function(){var recaptcha=document.forms["emailsignup"]["g-recaptcha-response"];recaptcha.required=true;recaptcha.oninvalid=function(e){alert("Please complete the captcha")}};</script> <div class="container signup newsletter"> <div class="newsletter-subscribe"> <div class="newsletter-subscribe-signup subtitle col-xs-12 col-sm-8"> <span class="title">Sign up for the Pay and Benefits Report</span> <br>Stay up-to-date on changing military benefits and pay</div> <div class="newsletter-subscribe-signup col-xs-12 col-sm-4"> <button class="newsletter-subscribe-button subscribe">Subscribe</button> </div> <form id="newsletterForm" name="emailsignup" target="subscribeFrame" method="POST" action="https://link.militarytimes.com/s/Editorial+-+Military+-+Pay+and+Benefits"> <input type="hidden" name="vars[source]" value="Website - Module"> <div class="newsletter-subscribe-submit col-xs-12 col-sm-5 hide"> <input type="email" required title="Enter a valid email address" id="email" name="email" class="form-signup" placeholder="Enter your email address"> </div> <div class="newsletter-subscribe-submit form-captcha col-xs-12 col-sm-7 hide"> <div class="form-captcha col-xs-12 col-sm-6"> <div class="form-captcha-container"> <div class="g-recaptcha" data-sitekey="6Le5nwkUAAAAAIykVCuKd4Fn7Dlf_h7DTNpw6Ixj"></div> </div> </div> <div class="form-button col-xs-12 col-sm-6"> <button id="signup" class="newsletter-subscribe-button subscribe">Subscribe</button> <iframe name="subscribeFrame" class="hide"></iframe> </div> </div> </form> <div class="newsletter-confirmation col-xs-12 col-sm-6 hide">Thanks for signing up!</div> <div class="newsletter-confirmation newsletter-subscribe-more col-xs-12 col-sm-6 hide"> <a href="http://link.militarytimes.com/join/5b9/sign-up" target="_blank">For more newsletters click here</a> </div> </div> </div> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <p class="element element-paragraph"> “We recommend you obtain at least two estimates. There may be increased contractor solicitation following a storm, so be sure you choose a reputable contractor,” Armed Forces Insurance said in an email to its members. “We also recommend you check the references and licenses for any contractor you consider hiring.”</p> </div> </div> <div class="pb-ad-container"> <div id="300x250-3-in-story" class="pb-ad-container 300x250-3-in-story pb-ad pb-ad-prod ad-300X250" data-slot-name="300x250-3-in-story" data-mobile-display="true" data-desktop-display="true"></div> </div> <div class="border-bottom-"></div> <script>window.dfpAdHelper.appendAd("300x250-3-in-story","/114235265/MilitaryTimes/pay-benefits/rectangle",[300,250],"in-story","pos","btf","sizeMappingRectangle");</script> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <p class="element element-paragraph"> USAA has a network of companies it works with that can help their members repair the damage to their vehicles and homes, Johnson said. He advises that members should be aware of fraudulent contractors, roofers and auto repair shops. According to the Federal Trade Commission, scam artists often appear after a disaster like this, taking advantage of victims.</p> </div> </div> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <div class="element element-interstitial-link" style="margin: 30px 20px 30px 20px; padding: 10px;background-color:#ececec;"> <article class="story-item story-teaser story-teaser-normal"> <header class=" header-spacer" style="padding:15px;"> <div class="row"> <div class="col-sm-3"> <figure> <div class="lazy-wrapper promo-img-container"> <a href="/veterans/2017/09/01/va-preps-for-benefits-delays-in-the-aftermath-of-hurricane-harvey/" target="_blank"> <img data-original="https://arc-anglerfish-arc2-prod-mco.s3.amazonaws.com/public/KD4QVSNRDBFITIO2IKA6CKEQZQ.jpg" class="image-lazy" alt="VA preps for benefits delays in the aftermath of Hurricane Harvey" src="https://arc-anglerfish-arc2-prod-mco.s3.amazonaws.com/public/KD4QVSNRDBFITIO2IKA6CKEQZQ.jpg" style="display: block; width:auto;"> </a> </div> <style>#story_5346.lazy-wrapper{position:relative;height:0;overflow:hidden;padding-bottom:56.17977528089888%}#story_5346.lazy-wrapper img{position:absolute;top:0;left:0;width:100%;height:100%}</style> </figure> </div> <div class="col-sm-9 text-wrap-stack"> <h5 class=""> <a href="/veterans/2017/09/01/va-preps-for-benefits-delays-in-the-aftermath-of-hurricane-harvey/" target="_blank"> VA preps for benefits delays in the aftermath of Hurricane Harvey</a> </h5> <p class="excerpt">Tens of thousands of Texas veterans could see their federal benefits disrupted because of the after effects of Hurricane Harvey, but Department of Veterans Affairs officials are promising a host of resources to mitigate the hardship.</p> <div class="byline"> <span class="by">By: </span> <span class="author-name by">Leo Shane III</span> </div> </div> </div> </header> </article> </div> </div></div> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <p class="element element-paragraph"> AFI also recommends taking pictures of any damage, and keeping any damaged items until the claim has been settled. &nbsp;</p> </div> </div> <div class="pb-ad-container"> <div id="300x250-4-in-story" class="pb-ad-container 300x250-4-in-story pb-ad pb-ad-prod ad-300X250" data-slot-name="300x250-4-in-story" data-mobile-display="true" data-desktop-display="true"></div> </div> <div class="border-bottom-"></div> <script>window.dfpAdHelper.appendAd("300x250-4-in-story","/114235265/MilitaryTimes/pay-benefits/rectangle",[300,250],"in-story","pos","btf","sizeMappingRectangle");</script> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <p class="element element-paragraph"> USAA advises making minor repairs to the home or auto to prevent further damage, such as tarping a lower roof area, boarding up a window or covering a car, Johnson said. Those should be attempted only when it is safe and the member is able to make those repairs.</p> </div> </div> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <p class="element element-paragraph"> Armed Forces Insurance encourages its members to <a href="https://www.afi.org/">visit its website</a> or call 800-255-0187 to report hurricane damage.</p> </div> </div> <div class="row"> <div class="col-md-12 col-xs-12 col-print-12"> <p class="element element-paragraph"> USAA encourages its members to file claims online at <a href="https://www.usaa.com/help">www.usaa.com/help</a>, use their mobile app, visit one of their <a href="https://www.usaa.com/inet/wc/event_specific_cat_response_0825_hurricane_harvey?wa_ref=cat-pri-alert-get-help">catastrophe response units</a>, or call them at 800-531-8722.</p> </div> </div> </div> <div></div> <br> <div class="addthis_inline_share_toolbox"></div> </article> </div> </div> <div class="wrapper clearfix col-lg-12 col-md-12 pb-feature pb-layout-item pb-f-article-mco-byline col-sm-12 col-xs-12" id="fYdI5n1kjQq8Iq"> <div class="byline"> <div class="about col-sm-1"> <header class="byline author-about-label"> About<br>this<br>Author </header> </div> <div class="col-sm-2 "> <img src="https://www.armytimes.com/resizer/lAsFGJBHMtgDlH3m87h3-Hsg68I=/0x200/filters:quality(100)/s3.amazonaws.com/arc-authors/mco/8ed49cb5-c3bc-4cd0-af4c-325a914f397a.jpg"/> </div> <div class="col-sm-9"> <div class="author-text clearfix"> About <a class="author-name" href="/author/karen-jowers" rel="author">Karen Jowers</a> <p class="excerpt author-description">Karen covers military families, quality of life and consumer issues for Military Times.</p> </div> </div> </div> </div> <div class="wrapper clearfix pb-feature pb-layout-item pb-f-global-mco-recommend" id="f0TV2cbkjQq8Iq"> <div id="recommendations-marker"></div> <div id="recommendations" style="display:block"> <div class="col-md-12 col-xs-12"> <header> <h5 class="header-label">Recommended for you</h5> </header> </div> <script data-template-id="recommendation" type="text/template">
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