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	<title>Hurricane Harvey: AT&amp;T, Verizon, Sprint Help Impacted Customers | Observer</title>
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<article
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	data-title="Wireless Carriers Are Helping Customers Affected by Hurricane Harvey"
	data-url="http://observer.com/2017/08/hurricane-harvey-verizon-att-sprint-tmobile/"
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		<h1 class="entry-title" itemprop="headline">Wireless Carriers Are Helping Customers Affected by Hurricane Harvey</h1>
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			By <span class="author" itemprop="author"><a rel="author" class="url fn n" href="/author/john-bonazzo/" title="View All Posts by John Bonazzo">John Bonazzo</a></span> &bull; <span class="entry-date"><time itemprop="datePublished" datetime="2017-08-28">08/28/17 12:34pm</time></span>			
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		<div id="attachment_983116" style="max-width: 645px" class="wp-caption aligncenter"><img class="size-large wp-image-983116" src="https://nyoobserver.files.wordpress.com/2017/08/gettyimages-839968516.jpg?quality=80&amp;w=635" alt="" width="635" height="423" srcset="https://nyoobserver.files.wordpress.com/2017/08/gettyimages-839968516.jpg?quality=80&amp;w=635 635w, https://nyoobserver.files.wordpress.com/2017/08/gettyimages-839968516.jpg?quality=80&amp;w=1270 1270w, https://nyoobserver.files.wordpress.com/2017/08/gettyimages-839968516.jpg?quality=80&amp;w=300 300w, https://nyoobserver.files.wordpress.com/2017/08/gettyimages-839968516.jpg?quality=80&amp;w=768 768w" sizes="(max-width: 635px) 100vw, 635px"/><p class="wp-caption-text">Residents evacuated Houston after Hurricane Harvey made landfall. <span class="media-credit">Joe Raedle/Getty Images</span></p></div>
<p>Wireless companies don’t just watch out for their customers during viral events like the <a href="http://observer.com/2017/08/total-solar-eclipse-verizon-att-sprint/">total solar eclipse</a>—they also help out when they’re in harm’s way.</p>
<p><a href="https://www.nytimes.com/interactive/2017/08/26/us/hurricane-harvey-share-your-photos.html?action=click&amp;pgtype=Homepage&amp;clickSource=story-heading&amp;module=span-abc-region&amp;region=span-abc-region&amp;WT.nav=span-abc-region">Hurricane Harvey</a> made landfall in Texas this weekend, pummeling the state with over three feet of rain and wind gusts of 130 miles per hour, and the bad weather could continue for days. Since cities like Houston did not issue mandatory evacuation orders, many residents were <a href="http://www.cnn.com/2017/08/27/us/houston-evacuation-hurricane-harvey/index.html">trapped</a> inside their flooded homes as they attempted to contact first responders.</p>
<p>But wireless networks along the Texas coast have been knocked out by the storm, leaving some counties with little or no cellphone service. About four percent of cell sites across the state are down. That may sound like a small amount, but it affects almost 150,000 people. Service has slowed across most of Texas as residents attempt to connect to the remaining towers.</p>
<p>Rockport, the city where Harvey made landfall, was the hardest hit—<a href="https://www.wsj.com/articles/cell-networks-suffer-outages-in-harveys-wake-1503792185?mod=rss_Technology&amp;mg=prod/accounts-wsj&amp;mg=prod/accounts-wsj">95 percent</a> of cell sites there are unable to process phone calls or data requests, according to the Federal Communications Commission.</p>
<p>Most cell towers have backup batteries that can last up to eight hours, and fuel generators that last even longer. But if the site gets flooded or equipment blows away in the wind, customers are out of luck.</p>
<p>As such, the nation’s leading wireless carriers are beefing up service to help their Texas customers. Verizon <a href="https://www.wsj.com/articles/cell-networks-suffer-outages-in-harveys-wake-1503792185?mod=rss_Technology&amp;mg=prod/accounts-wsj&amp;mg=prod/accounts-wsj">sent extra crews</a> into the state, who topped off fuel in every tower’s backup generator. The company is also offering free service to monthly subscribers in the affected area until September 8.</p>
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</div><p>A Sprint spokesperson <a href="https://www.wsj.com/articles/cell-networks-suffer-outages-in-harveys-wake-1503792185?mod=rss_Technology&amp;mg=prod/accounts-wsj&amp;mg=prod/accounts-wsj">told </a><em><a href="https://www.wsj.com/articles/cell-networks-suffer-outages-in-harveys-wake-1503792185?mod=rss_Technology&amp;mg=prod/accounts-wsj&amp;mg=prod/accounts-wsj">The Wall Street Journal</a> </em>that “a relatively small number of cell sites” were impacted by the storm, but the network is holding up well overall. Sprint is offering free unlimited service until September 1.</p>
<p>About 50 towers in T-Mobile’s Corpus Christi market (which includes Rockport) faced service issues, so the company <a href="http://www.techrepublic.com/article/hurricane-harvey-help-sprint-t-mobile-and-verizon-offer-free-services-try-to-keep-networks-up/">rolled out</a> new generators and equipment once the storm subsided. T-Mobile is also providing free calling and texting services to affected customers.</p>
<p>According to <a href="https://www.wsj.com/articles/cell-networks-suffer-outages-in-harveys-wake-1503792185?mod=rss_Technology&amp;mg=prod/accounts-wsj&amp;mg=prod/accounts-wsj">AT&amp;T</a>, the company’s networks in South Texas are still performing well, and technicians plan to restore service to affected areas “as quickly and safely as conditions allow.” A spokesperson told the Observer that the company will issue credits to impacted customers for additional data, voice and text charges through September 1.</p>
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</div><p>All the wireless companies <a href="http://www.techrepublic.com/article/hurricane-harvey-help-sprint-t-mobile-and-verizon-offer-free-services-try-to-keep-networks-up/">recommend</a> that customers keep cellphones and backup batteries charged and communicate using text messages instead of voice calls to reduce network congestion.</p>
		
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var NYO = {"channel":{"ID":983058,"post_author":"54849359","post_date":"2017-08-28 12:34:35","post_date_gmt":"2017-08-28 16:34:35","post_content":"[caption id=\"attachment_983116\" align=\"aligncenter\" width=\"635\"]<img class=\"size-large wp-image-983116\" src=\"https:\/\/nyoobserver.files.wordpress.com\/2017\/08\/gettyimages-839968516.jpg?quality=80&amp;w=635\" alt=\"\" width=\"635\" height=\"423\" \/> Residents evacuated Houston after Hurricane Harvey made landfall.[\/caption]\r\n\r\nWireless companies don't just watch out for their customers during viral events like the <a href=\"http:\/\/observer.com\/2017\/08\/total-solar-eclipse-verizon-att-sprint\/\">total solar eclipse<\/a>\u2014they also help out when they're in harm's way.\r\n\r\n<a href=\"https:\/\/www.nytimes.com\/interactive\/2017\/08\/26\/us\/hurricane-harvey-share-your-photos.html?action=click&amp;pgtype=Homepage&amp;clickSource=story-heading&amp;module=span-abc-region&amp;region=span-abc-region&amp;WT.nav=span-abc-region\">Hurricane Harvey<\/a> made landfall in Texas this weekend, pummeling the state with over three feet of rain and wind gusts of 130 miles per hour, and the bad weather could continue for days. Since cities like Houston did not issue mandatory evacuation orders, many residents were <a href=\"http:\/\/www.cnn.com\/2017\/08\/27\/us\/houston-evacuation-hurricane-harvey\/index.html\">trapped<\/a> inside their flooded homes as they attempted to contact first responders.\r\n\r\nBut wireless networks along the Texas coast have been knocked out by the storm, leaving some counties with little or no cellphone service. About four percent of cell sites across the state are down. That may sound like a small amount, but it affects almost 150,000 people. Service has slowed across most of Texas as residents attempt to connect to the remaining towers.\r\n\r\nRockport, the city where Harvey made landfall, was the hardest hit\u2014<a href=\"https:\/\/www.wsj.com\/articles\/cell-networks-suffer-outages-in-harveys-wake-1503792185?mod=rss_Technology&amp;mg=prod\/accounts-wsj&amp;mg=prod\/accounts-wsj\">95 percent<\/a> of cell sites there are unable to process phone calls or data requests, according to the Federal Communications Commission.\r\n\r\nMost cell towers have backup batteries that can last up to eight hours, and fuel generators that last even longer. But if the site gets flooded or equipment blows away in the wind, customers are out of luck.\r\n\r\nAs such, the nation's leading wireless carriers are beefing up service to help their Texas customers. Verizon <a href=\"https:\/\/www.wsj.com\/articles\/cell-networks-suffer-outages-in-harveys-wake-1503792185?mod=rss_Technology&amp;mg=prod\/accounts-wsj&amp;mg=prod\/accounts-wsj\">sent extra crews<\/a> into the state, who topped off fuel in every tower's backup generator. The company is also offering free service to monthly subscribers in the affected area until September 8.\r\n\r\nA Sprint spokesperson <a href=\"https:\/\/www.wsj.com\/articles\/cell-networks-suffer-outages-in-harveys-wake-1503792185?mod=rss_Technology&amp;mg=prod\/accounts-wsj&amp;mg=prod\/accounts-wsj\">told\u00a0<\/a><em><a href=\"https:\/\/www.wsj.com\/articles\/cell-networks-suffer-outages-in-harveys-wake-1503792185?mod=rss_Technology&amp;mg=prod\/accounts-wsj&amp;mg=prod\/accounts-wsj\">The Wall Street Journal<\/a>\u00a0<\/em>that \"a relatively small number of cell sites\" were impacted by the storm, but the network is holding up well overall. Sprint is offering free unlimited service until September 1.\r\n\r\nAbout 50 towers in T-Mobile's Corpus Christi market (which includes Rockport) faced service issues, so the company <a href=\"http:\/\/www.techrepublic.com\/article\/hurricane-harvey-help-sprint-t-mobile-and-verizon-offer-free-services-try-to-keep-networks-up\/\">rolled out<\/a> new generators and equipment once the storm subsided. T-Mobile is also providing free calling and texting services to affected customers.\r\n\r\nAccording to <a href=\"https:\/\/www.wsj.com\/articles\/cell-networks-suffer-outages-in-harveys-wake-1503792185?mod=rss_Technology&amp;mg=prod\/accounts-wsj&amp;mg=prod\/accounts-wsj\">AT&amp;T<\/a>, the company's networks in South Texas are still performing well, and technicians plan to restore service to affected areas \"as quickly and safely as conditions allow.\" A spokesperson told the Observer that the company will issue credits to impacted customers for additional data, voice and text charges through September 1.\r\n\r\nAll the wireless companies <a href=\"http:\/\/www.techrepublic.com\/article\/hurricane-harvey-help-sprint-t-mobile-and-verizon-offer-free-services-try-to-keep-networks-up\/\">recommend<\/a> that customers keep cellphones and backup batteries charged and communicate using text messages instead of voice calls to reduce network congestion.","post_title":"Wireless Carriers Are Helping Customers Affected by Hurricane Harvey","post_excerpt":"AT&amp;T, Verizon, Sprint and T-Mobile are all working to restore service. They also offered tips on how to save data.","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"hurricane-harvey-verizon-att-sprint-tmobile","to_ping":"","pinged":"","post_modified":"2017-08-28 13:19:23","post_modified_gmt":"2017-08-28 17:19:23","post_content_filtered":"","post_parent":0,"guid":"http:\/\/observer.com\/?p=983058","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},"sonobi":""};
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