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  <title>  EPIC COMMUNICATIONS AND ENGAGEMENT TEAM STEPS IN TO HELP AN EMPLOYER THROUGH HURRICANE HARVEY - EPIC INSURANCE</title>

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      	    		<h3>News</h3>
		    <h4>EPIC Communications and Engagement Team Steps in To Help an Employer Through Hurricane Harvey</h4>
    		<strong class="post-date">August 31, 2017</strong>
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          <p>One of our Houston-area clients lost access to all IT systems during what quickly became an unprecedented event due to catastrophic flooding following Hurricane Harvey&#8217;s descent onto Texas shores. While employers all over Houston, including Ascende &#8211; a division of EPIC, quickly put their <a href="http://www.epicbrokers.com/news/how-houston-brokers-are-weathering-harvey/#tabs">business contingency plans</a> in place, this client was left unable to send or receive emails.</p>
<p>In quick need to communicate important safety information with their employee population, the client company&#8217;s senior director of HR reached out to our Communications and Engagement (C&amp;E) Team to see if we could help. After reassuring him we could, the senior HR director immediately gathered all 140 employee phone numbers, and our C&amp;E Team worked with him and the company&#8217;s leadership team to craft and successfully send the following message:</p>
<p><strong>Team,</strong></p>
<p><strong>Due to the ongoing weather conditions and extreme flooding, our Houston office will remain closed until further notice. We&#8217;ve taken steps to ensure the Sept 1 payroll will be paid as scheduled. Please do not attempt to travel to the corporate office at this time.</strong></p>
<p><strong>If you have been affected by the storm, let your direct supervisor know when it is safe to communicate. We continue to monitor the situation and will provide additional updates as things develop. Be safe.</strong></p>
<p><a href="https://11277-presscdn-0-46-pagely.netdna-ssl.com/wp-content/uploads/2017/08/apistor-250x250-headshot.jpg"><img class="wp-image-352252 alignleft" src="https://11277-presscdn-0-46-pagely.netdna-ssl.com/wp-content/uploads/2017/08/apistor-250x250-headshot.jpg" alt="apistor 250x250 headshot" width="165" height="165" srcset="https://11277-presscdn-0-46-pagely.netdna-ssl.com/wp-content/uploads/2017/08/apistor-250x250-headshot.jpg 250w, https://11277-presscdn-0-46-pagely.netdna-ssl.com/wp-content/uploads/2017/08/apistor-250x250-headshot-150x150.jpg 150w" sizes="(max-width: 165px) 100vw, 165px" /></a>When their systems were operating again on Wednesday evening, communications consultant Amanda Pistor, who herself evacuated her family from their Houston-area neighborhood impacted by the devastating storm, helped send an additional message to employees. This text message let employees know the systems were back up and the office would reopen on Friday, September 1.</p>
<p>The team called our Houston office&#8217;s chief administrative officer Angela McDaniel on Tuesday to see if any other clients were experiencing issues communicating with employees. Fortunately, this client was the only client that we know was unable to communicate with their employees during such a tragic event for the City of Houston.</p>
<p>The team was thrilled to step in and help, relieved we had the tools in place to support a client through a time of great need.</p>
<p>Here in the EPIC family, we&#8217;re equally relieved we have such nimble teammates working for our Houston-area clients. Teammates who were ready to make things happen amidst such a life-altering event for so many of our neighbors, friends, families, colleagues and clients in Houston.</p>
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