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<article id="post-5951" class="post-5951 post type-post status-publish format-standard has-post-thumbnail hentry category-cypress-creek-ems category-the-people-of-ccems tag-ccems tag-communication-center tag-cypress-creek-ems tag-lori-broadrick">
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		<h1 class="entry-title">Harvey Through the Eyes of a Dispatch Supervisor</h1>

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			<a class="author" rel="author" href="https://ccemsnews.com/author/ccemstx/">Norm Uhl - Public Information Officer</a> / <a class="entry-date" href="https://ccemsnews.com/2017/09/07/harvey-through-the-eyes-of-a-dispatch-supervisor/">September 7, 2017</a>		</div><!-- .entry-meta -->
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		<p>The Cypress Creek Communications Center dispatches for 17 emergency agencies including many of the fire departments that were busy during the storm rescuing citizens. Some of our dispatchers worked as their own homes were flooding. This is the story of Harvey through the eyes of Communications Senior Supervisor Lori Broadrick&#8230;.</p>
<div data-shortcode="caption" id="attachment_5952" style="max-width: 276px" class="wp-caption aligncenter"><img data-attachment-id="5952" data-permalink="https://ccemsnews.com/2017/09/07/harvey-through-the-eyes-of-a-dispatch-supervisor/lori/" data-orig-file="https://cypresscreekemsnews.files.wordpress.com/2017/09/lori.jpg?w=700" data-orig-size="270,342" data-comments-opened="1" data-image-meta="{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}" data-image-title="Lori" data-image-description="" data-medium-file="https://cypresscreekemsnews.files.wordpress.com/2017/09/lori.jpg?w=700?w=237" data-large-file="https://cypresscreekemsnews.files.wordpress.com/2017/09/lori.jpg?w=700?w=270" class="wp-image-5952 size-full" src="https://cypresscreekemsnews.files.wordpress.com/2017/09/lori.jpg?w=700" alt="" srcset="https://cypresscreekemsnews.files.wordpress.com/2017/09/lori.jpg 270w, https://cypresscreekemsnews.files.wordpress.com/2017/09/lori.jpg?w=118 118w" sizes="(max-width: 270px) 100vw, 270px"   /><p class="wp-caption-text"><em><strong>      <br /></strong></em></p></div>
<h6><strong>BY LORI BROADRICK</strong></h6>
<h6><strong>Communication Senior Supervisor</strong></h6>
<p>&nbsp;</p>
<p>I have worked many natural disasters during my time as a 911 dispatcher, but none of them come even remotely close to the magnitude that was Hurricane Harvey. We were under mandatory recall beginning Friday night, August 25th at 1800 hours. Harvey had just made landfall, but as dispatchers we have to be in the center before the disaster strikes. The next 24 hours were a waiting game, we just didn’t know what was going to happen, if anything…until it did.</p>
<p>At 1900 hours on Sunday, the calls really started coming in. Our center has 14 dispatch consoles and normally dispatches about 250 fire and EMS incidents in a 24 hour period. During that first hour we handled 164 phone calls. The next hour, an additional 242. This continued until we peaked at 0800 hours on Tuesday, August 28. During that one hour period, our center handled 360 phone calls. The phones never stopped ringing.</p>
<p>The majority of the calls were for water rescues. The dispatchers had to determine the severity of each call in a very short time frame. The calls weren’t going to stop so they had to move quickly. There were three points we were using to determine the severity of each caller’s situation:<br />
Were they sick or injured? If so, how dire was their situation? How much water were they dealing with? Are they in their home, car, or are they out in the elements?<br />
How many people needed to be rescued? Children? How old are they?</p>
<p>Some callers were nonchalant, simply stating that they had about two feet of water in their house and would need a boat to get out. Others were panicked, like the three teenagers in swift water, clinging to life from a street light. Along with taking thousands of emergency calls, the dispatchers were also responsible for dispatching responding units, giving each detailed information on their priority calls. During one rescue the dispatchers heard a word they hope to never hear on a regular day, much less in the midst of a disaster, <strong>“MAYDAY.”</strong></p>
<p>Rescue Boat 35 hit a tree and began to take on water. After what seemed like a century (five actual minutes) the firefighters were all accounted for, the boat lost to the current.<br />
The calls continued, unyielding. People were trapped in their attic or on their roof, the water quickly rising. Neighbors were helping neighbors in an apartment complex after the entire first floor succumbed to water.</p>
<p>Many people were reaching out on social media, begging for help. We took those calls too. Too many of them to count. Most of them were duplicate incidents, calls in locations that the fire department couldn’t access yet. We’d let them know that we had the call and we would get help to them as soon as we could. I took seven calls in a row for the same address, each caller from a different state, all with the same story, “I saw it on twitter.”</p>
<p>Altogether, from Friday night through Wednesday, our center handled 12,228 phone calls and 4,668 incidents (4,495 of the phone calls and 1,787 of the incidents were on August 28th alone, a 614% increase in call volume).</p>
<p>The dispatchers worked tirelessly for days, never complaining, just doing. Their relentless effort to push through any personal emotional barriers or stress or frustrations to answer that phone; to let the citizens know that someone was there and that help was on the way, is beyond honorable. Some calls lasted a few minutes, others lasted hours. But they were there. They were the voice of hope to thousands of people. Every single one of them displayed an admirable character and strong will to serve in what honestly felt like a hopeless situation. They are all heroes. The FIRST first responder… and they will always be there to answer the call. (END)</p>
<p style="text-align:center;"><strong>Here are the agencies for which the Cypress Creek Communications Center handles 9-1-1 calls and dispatch</strong></p>
<p style="text-align:center;"><a href="http://www.springfd.com">Spring Fire Department</a></p>
<p style="text-align:center;"><a href="http://www.ponderosavfd.org/">Ponderosa Fire Department</a></p>
<p style="text-align:center;"><a href="http://www.ccems.com" target="_blank" rel="noopener">Cypress Creek EMS</a></p>
<p style="text-align:center;"><a href="http://www.cypresscreekvfd.com/">Cypress Creek Fire Department</a></p>
<p style="text-align:center;"><a href="http://www.littleyorkfd.com/">Little York Fire Department</a></p>
<p style="text-align:center;"><a href="http://kleinfiredept.com/">Klein Fire Department</a></p>
<p style="text-align:center;"><a href="http://www.esd29.org/">Champions – ESD 29</a></p>
<p style="text-align:center;"><a href="http://ESD48FIRE.ORG">ESD 48 Fire-EMS-Rescue</a></p>
<p style="text-align:center;"><a href="http://www.westlakefire.net/">Westlake Fire Department</a></p>
<p style="text-align:center;"><a href="http://www.ncems.net/">North Channel EMS</a></p>
<p style="text-align:center;"><a href="http://cloverleaf-fire.org/">ESD12 Fire Department</a></p>
<p style="text-align:center;"><a href="https://www.communityvfd.com/">Community Fire Department</a></p>
<p style="text-align:center;"><a href="http://www.hcfmo.net/">Harris County Fire Marshal </a></p>
<p style="text-align:center;"><a href="http://www.hcfmo.net/"> Harris County Hazardous Materials</a></p>
<p style="text-align:center;"><a href="http://www.setrac.org" target="_blank" rel="noopener">South East Texas Regional Advisory Council (SETRAC)</a></p>
<p style="text-align:center;"><a href="http://www.emtf-6.org/EMTF_6_Website/Home.html" target="_blank" rel="noopener">Emergency Medical Task Force 6 (EMTF6)</a></p>
<p style="text-align:center;"><a href="http://www.pearlandtx.gov/departments/fire" target="_blank" rel="noopener">Pearland Fire Department</a></p>
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		<a class="entry-date" href="https://ccemsnews.com/2017/09/07/harvey-through-the-eyes-of-a-dispatch-supervisor/">September 7, 2017</a> in <a href="https://ccemsnews.com/tag/cypress-creek-ems/" rel="category tag">Cypress Creek EMS</a>, <a href="https://ccemsnews.com/category/the-people-of-ccems/" rel="category tag">The People of CCEMS</a>. Tags: <a href="https://ccemsnews.com/tag/ccems/" rel="tag">CCEMS</a>, <a href="https://ccemsnews.com/tag/communication-center/" rel="tag">Communication Center</a>, <a href="https://ccemsnews.com/tag/cypress-creek-ems/" rel="tag">Cypress Creek EMS</a>, <a href="https://ccemsnews.com/tag/lori-broadrick/" rel="tag">lori broadrick</a>
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			5 thoughts on &ldquo;<span>Harvey Through the Eyes of a Dispatch Supervisor</span>&rdquo;		</h2>

		
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				<li class="comment byuser comment-author-svandyk48 even thread-even depth-1 highlander-comment" id="li-comment-725">
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					<img alt='' src='https://2.gravatar.com/avatar/8020cef86225520e914042c09dfed2ee?s=40&#038;d=identicon&#038;r=G' class='avatar avatar-40' height='40' width='40' />					<cite class="fn"><a href='http://esd48firenewsdotorg.wordpress.com' rel='external nofollow' class='url'>HCESD 48 FD</a></cite> <span class="says">says:</span>				</div><!-- .comment-author .vcard -->
				
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					September 7, 2017 at 2:28 pm					</time></a>
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			<div class="comment-content"><p>Great, eye-opening piece.  Thank you for sharing and keep up the great work.</p>
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					<img alt='' src='https://i2.wp.com/graph.facebook.com/v2.9/10207584367407889/picture?q=type%3Dlarge%26_md5%3Dad322e421556ce05ca57433c58bd3409&#038;resize=40%2C40' class='avatar avatar-40' height='40' width='40' />					<cite class="fn"><a href='https://www.facebook.com/app_scoped_user_id/10207584367407889/' rel='external nofollow' class='url'>Nancy Sherman</a></cite> <span class="says">says:</span>				</div><!-- .comment-author .vcard -->
				
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					September 8, 2017 at 4:48 am					</time></a>
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			<div class="comment-content"><p>Wow&#8230;.from one Communication Supervisor to another kudos to your staff !!!! Thank you for your tireless efforts!</p>
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					<a href="https://ccemsnews.com/2017/09/07/harvey-through-the-eyes-of-a-dispatch-supervisor/#comment-727"><time datetime="2017-09-08T11:01:47+00:00">
					September 8, 2017 at 11:01 am					</time></a>
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			<div class="comment-content"><p>As a dispatcher in Indiana, our thoughts and prayers have been with you.  I knew what you were going through to an extent, it&#8217;s mentally exhausting and emotionally debilitating.  Our prayers from Dist 31 in Indiana haven&#8217;t stopped and we hope you get some rest soon.</p>
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					September 10, 2017 at 2:09 pm					</time></a>
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			<div class="comment-content"><p>Happy to see recognition going to dispatchers.  They are our first contact in a crisis, but so often forgotten.  If not for them, we wouldn&#8217;t get the help we need.</p>
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			<div class="comment-content"><p>God Bless you all I&#8217;m tipping my Hat to ya all much Obliged &#8230;Americans .</p>
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