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Eastern</span></div><div class="post-meta row clearfix"><div class="author"><img src="/sites/all/modules/custom/mcn_features/mcn_blog/images/avatar.png" class="avatar"><div class="text-wrap"><strong>By: MCN Staff </strong></div></div><div class="post-share top"><div class="addthis_toolbox clearfix"><a class="addthis_button_facebook addthis_20x20_style" addthis:url="http://www.multichannel.com/news/technology/altice-usa-extends-help-texas/414869" ></a><a class="addthis_button_tweet" addthis:url="http://www.multichannel.com/news/technology/altice-usa-extends-help-texas/414869"></a><a class="addthis_counter addthis_pill_style" addthis:url="http://www.multichannel.com/news/technology/altice-usa-extends-help-texas/414869"></a></div><script type="text/javascript">var addthis_config = {"data_track_addressbar":false, services_compact: "twitter,facebook,google_plusone_share,tumblr,linkedin,storyfollower,reddit,email,textme,more"};</script><script type="text/javascript" defer="defer" async="async" src="//s7.addthis.com/js/300/addthis_widget.js#pubid=ra-592dda4a9ba3759f"></script></div></div><div class="post-body row"><div class="align-left"> <img src="http://www.multichannel.com/sites/default/files/public/styles/blog_content/public/HurricaneHarvey3_GettyImages-840330608_RESIZED.jpg"/> <em><center>A man waves down a Houston rescue crew as he tries to leave a flooded area.</center></em> <em><center>Photo by Joe Raedle/Getty Images</center></em></div><div id="node-414869" class="node node-news-article node-promoted" about="/news/technology/altice-usa-extends-help-texas/414869" typeof="sioc:Item foaf:Document"> <span property="dc:title" content="Altice USA Extends Help in Texas" class="rdf-meta element-hidden"></span><div class="content clearfix"><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Altice USA said it will provide customer support and employee assistance as part of the company’s <a href="http://www.multichannel.com/articles-taging/hurricane-harvey" target="_blank" rel="noopener noreferrer">Hurricane Harvey</a> relief efforts.</p><p>As part of that, Altice USA said it’s making a $50,000 donation to the Red Cross of Texas, and is providing the Red Cross with free advertising time across its Optimum and Suddenlink systems nationwide.</p><p>Altice USA, which <a href="http://www.multichannel.com/news/cable-operators/altice-closes-suddenlink-deal/396139">acquired Suddenlink in late 2015</a>, said it’s also in contact with local officials to determine how donations made by its employees may be utilized to help the affected communities.</p><p><a href="http://www.multichannel.com/news/cable-operators/comcast-temporarily-suspends-operations-houston/414836">Related: Comcast Temporarily Suspends Operations in Houston</a></p><p>Altice USA said it has also implemented the following measures:</p><p>-Customer accounts for those who have lost service due to flooding will be credited for equipment and services dating back to August 25.</p><p>-Suddenlink customers will not be charged for lost or damaged equipment.</p><p>-An Employee Disaster Relief Fund has been established to assist employees directly affected by Hurricane Harvey, and the company will match the employee contributions.</p><p>-Altice USA employee volunteers from around the country are traveling to assist the Company and its employees with customer restoration and recovery efforts.</p><p><a href="http://www.multichannel.com/news/fcc/more-cell-sites-out-cable-outages-harvey/414857">Related: More Cell Sites Out, Cable Outages From Harvey</a></p><p>The operator said its employees are “working around the clock” where physical access has been permitted, including Victoria, Texas, to assist affected Suddenlink customers, local communities and employees.</p><p>Additionally, the Suddenlink retail store in Victoria (105 Industrial Dr.) is open and will provide free WiFi and charging stations for all residents, the company said.</p></div></div></div></div><div class="clearfix"><div class="links"></div></div></div></div><div class="article_more_stories_link"> Want to read more stories like this?<br><a href="http://www.b2bmediaportal.com/nbmedia/subscribe.aspx?b=MCN" target="_blank"> Get our Free Newsletter Here!</a><br/></div><div class="post-tags row"> Tags: <span class="tag">&nbsp;&nbsp;<a href="/articles-taging/altice-usa">Altice USA</a>, &nbsp;&nbsp;<a href="/articles-taging/suddenlink">Suddenlink</a>, &nbsp;&nbsp;<a href="/articles-taging/hurricane-harvey">Hurricane Harvey</a>, &nbsp;&nbsp;<a href="/articles-taging/houston">Houston</a>, &nbsp;&nbsp;<a href="/articles-taging/cableinthecommunity">#CableInTheCommunity</a></span></div><div id="rubber-chicken"></div><div class="share-this-post row clearfix"><h4>Share This Post</h4><div class="post-share bot"><div class="addthis_toolbox clearfix"><a class="addthis_button_facebook 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