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    <title>PS Lightwave Didn&#039;t Let Harvey Interrupt Connections</title>
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        <h1>PS Lightwave Didn&#039;t Let Harvey Interrupt Connections</h1>
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    	<span class="date">October 6, 2017</span>
    	    	       		<span class="author"><a href="https://content.extremenetworks.com/authors/lisa-yeaton" data-internal="author">Lisa Yeaton</a></span>
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            <p>When Hurricane Harvey struck Texas, the company that supplies the vital network connections throughout Houston was ready. The category 4 hurricane struck Texas on August 25<sup>th</sup> with catastrophic flooding and 130 mph winds. Fiber-optic network infrastructure company, <a href="https://www.pslightwave.com/">PS Lightwave</a>, supplies Ethernet, internet, dark fiber, VoIP services, and managed services to a large customer base in the greater Houston area. As a result, their employees worked around-the-clock during the storm to ensure the network stayed up for the mission critical services their customers needed during the storm.</p>

<blockquote>
<p>&ldquo;PS Lightwave ensures our customers get the scalable bandwidth they need in Houston, Texas and beyond. No delays, no disruptions, just reliable connections all the time.&rdquo; - Rhonda Cook, CEO and President, PS Lightwave&nbsp;&nbsp;</p>
</blockquote>

<p>PS Lightwave&rsquo;s facilities-based fiber network includes over 5,000 route miles of fiber cable with approximately 1,400 on-net locations. Through this network, coverage is provided across seven counties, including the Greater Houston Area where over 80% of the school districts, large and small municipalities, and enterprise customers are served. <a href="http://www.extremenetworks.com/">Extreme Networks</a> is PS Lightwave&rsquo;s primary network provider. With over 2,200 Extreme switches, PS Lightwave has created a redundant network using ring topology and pure layer 2 services to meet and exceed all of their customers&rsquo; needs.</p>

<p><img src="https://kapost-files-prod.s3.amazonaws.com/kapost/55ba7c9e07003d9aab000394/studio/content/59c02464dc5fd400950000e9/html_bodies/1507210211-cfe00200-fe6c-4219-897d-3a95d0802060/noc.png" style="float: right;" /></p>

<p>Prior to the storm, PS Lightwave conducted numerous fire drills and had a disaster preparedness and recovery plan. Everyone on the team was ready for the storm. PS Lightwave sent communications and updates to customers via email, <a href="https://www.linkedin.com/company/52785/">social media</a>, and <a href="https://www.pslightwave.com/newsroom/blog/95-an-archive-of-our-hurricane-harvey-alerts.html">blogs</a>. They also put their Extreme Networks account manager on notice so that in the event of the hurricane being catastrophic, they could place immediate and emergency orders for technology used in critical infrastructure across their network with no problems. The great relationship Extreme and PS Lightwave have cultivated over the last 20 years has made this process easier to prepare for and trust that the vendor will come through.</p>

<blockquote>
<p>&ldquo;Extreme is the only vendor that has volunteered to get product to us immediately. If I called and said I needed 50 switches air lifted here within 24 hours&rsquo; Extreme Networks would do it, no questions asked.&rdquo; Robert Jacobs, Director of Network Services, PS Lightwave</p>
</blockquote>

<p>Everything on PS Lightwave&rsquo;s network runs Gig E, 10 gig, or 100 gig. The team was prepared for the storm because of the extra bandwidth they can manipulate, there is no need for them to go in and rip equipment out. They can take parts from some switches and move them to others to augment the network and ramp it up to get customers back online as quickly as possible when a long-term solution is not feasible in the short-term. Utilizing a single vendor for the network has resulted in PS Lightwave being able to switch parts quickly, have all staff members trained on the same technology, and cultivate a strong partnership.</p>

<p>At the peak of the storm, only 5% of PS Lightwave&rsquo;s network was down and this was due to power outages, not hardware failures. After the storm, only 3 switches out of 2,200 are no longer operational. With this said, numerous switches were submerged in flooding for hours and continue to operate normally because power went out at the site before water hit the switch. Other switches experienced high temperatures as a result of air conditioners not functioning during the storm. Some switches recorded hitting 63 degrees Celsius when they should not go over 55 degrees. The switches worked double duty to keep the network working. According to PS Lightwave&rsquo;s Director of Network Services, Robert Jacobs, &ldquo;This goes to show how durable the switching technology from Extreme Networks is. Even though we will look into replacing the switches that were affected heavily during the storm, they made it through and we don&rsquo;t need to replace them right away, we can do it on our time.&rdquo;</p>

<blockquote>
<p>&ldquo;The durability and performance of the Extreme products are compelling reasons we continue to renew our commitment of using Extreme Networks.&nbsp; &nbsp;The elegant simplicity of the design has added to our success in consistently exceeding five 9s reliability in our core network.&nbsp; That is critical to us in managing the largest metropolitan area fiber network in our region.&rdquo; &ndash; Rhonda Cook</p>
</blockquote>

<p>Within two days of the hurricane, PS Lightwave was already getting requests from FEMA and others to setup emergency sites with connections. &ldquo;We knew some sites were already flooded out or had extensive damages so we had already begun to dynamically move services around to get connections back up,&rdquo; adds Robert.</p>

<p><img src="https://kapost-files-prod.s3.amazonaws.com/kapost/55ba7c9e07003d9aab000394/studio/content/59c02464dc5fd400950000e9/html_bodies/1507209421-f28dc1c9-52d2-4ef5-a675-7c7cf7732105/jet%20ski.jpg%20450.jpg" style="float: right;" /></p>

<p>PS Lightwave employees knew they would need to remain connected to the network to address customer needs, but they would not be able to come to the office because of flooding, fallen trees, and road closures. Many employees found creative ways to stay connected. Robert stayed connected by using the small inverter from his truck to keep a switch running because there was no power at his home. Some employees were getting to customer sites to address issues by boats and jet skis. &ldquo;In some cases, where power was out, we installed generators at sites and every day our team would bring gas via a boat to ensure the generator and network remained operational,&rdquo; notes Rhonda.</p>

<p>This hurricane was not an optimal environment for keeping customers connected to the network. It took a lot of planning and action to keep the network up throughout the storm. With every storm that affects PS Lightwave&rsquo;s customers, the team has learned from previous experiences. &ldquo;We are more intelligent about where we put aggregation nodes and pops and we have a lot more redundancy in the network,&rdquo; says Rhonda, &ldquo;Our preparedness, network nimbleness, and employee skill level is what kept critical technologies and infrastructure reliably connected throughout the storm.&rdquo;</p>

<p>For more information on PS Lightwave&rsquo;s response to Hurricane Harvey and their disaster preparedness plan, please view their <a href="https://www.pslightwave.com/newsroom/press-releases/96-dealing-with-hurricane-harvey-as-a-local-houston-telecommunications-provider.html?platform=hootsuite">press release</a>.</p>

            	        
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    <h2>About the Author</h2>
            <img alt="Lisa Yeaton" data-pin-no-hover="true" src="https://content.cdntwrk.com/files/YV91PTUzODQxNiZtb2RpZmllZD0yMDE4LTAyLTEzIDExOjQ2OjI1JnNpZz02Nzg0NTdkZDU5YzUzYjliZGRjNzY1ZTU2ZGUwOTczYw%253D%253D" style="height: auto;">
        <p>Lisa Yeaton is a Digital Content & Communications Marketing Specialist at Extreme Networks. Lisa was previously an intern on the Vertical Solutions Marketing Team. Lisa earned her BSBA and MBA with concentrations in management and marketing from the University of Massachusetts Lowell.</p>
                <a class="author-bio-link btn" href="https://twitter.com/@lisa_yeaton" target="_blank" data-internal="false">Follow on Twitter</a>
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                        <div data-id="407123886" data-source-stream-id="402966"  class="tile single blogpost stream-402966 with-img">
        <div class="img" id="tileImagePreview407123886"><img alt="Thinking beyond GDPR Extreme Management Center 8.1" src="https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTYzNDQ3JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVhN2RlNjFlMDc5NTMuanBnJnZlcnNpb249MDAwMCZzaWc9ZWUxNjgyMjE3Y2YyODgxMzk2OTg4NDRiZjk4ZjY1ZmY%25253D&size=1&version=1518542042&sig=830c895850b99434383d9967685bfdd1&default=hubs%2Ftilebg-blogs.jpg"></div>    <div class="description">
		<div class="friendly-timestamp"><abbr class="timeago" title="2018-02-13T08:00:00"></abbr></div>        <div class="h3like  ">Thinking beyond GDPR Extreme Management Center 8.1</div>
                	<h4 class="long-h3">There is nothing like a looming deadline to get people motivated. For the General Data Protection Regulation (GDPR), May 25th 2018,is that deadline and it’s less than four months away.</h4>
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<div data-id="407121831" data-source-stream-id="402966"  class="tile single blogpost stream-402966 with-img">
        <div class="img" id="tileImagePreview407121831"><img alt="Triple Win for the Channel Team! Bob Gault, Gordon Mackintosh and Paige Powers Recognized as Top Channel Chiefs by CRN" src="https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTYzNDQ3JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVhN2RlMzQyZDIwNmMuanBnJnZlcnNpb249MDAwMCZzaWc9NGExNjYzNTlkMjRiZWJkYWJhZmIzODQyNjQ3OTU3OTQ%25253D&size=1&version=1518452320&sig=302cf89666e19e819ed3337714358213&default=hubs%2Ftilebg-blogs.jpg"></div>    <div class="description">
		<div class="friendly-timestamp"><abbr class="timeago" title="2018-02-12T09:29:12"></abbr></div>        <div class="h3like  ">Triple Win for the Channel Team! Bob Gault, Gordon Mackintosh and Paige Powers Recognized as Top Channel Chiefs by CRN</div>
                	<h4 class="long-h3">As a reflection of our team accomplishments, CRN Magazine has recognized three of our executives, Bob Gault, Gordon Mackintosh and Paige Powers by including them in 2018 Channel Chief’s list.</h4>
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        <div class="img" id="tileImagePreview407059365"><img alt="Wi-Fi Engagement Insights from Super Bowl LII" src="https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTYzNDQ3JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVhN2Q5ZjQ5MjJlZGUucG5nJnZlcnNpb249MDAwMCZzaWc9ODJmM2EyNGFhNjg4MWUwMDZhNzY1MTMzMDIxN2M5ZTc%25253D&size=1&version=1518182600&sig=ceb9881720171c5f62286021ec2b9fa2&default=hubs%2Ftilebg-blogs.jpg"></div>    <div class="description">
		<div class="friendly-timestamp"><abbr class="timeago" title="2018-02-09T08:19:45"></abbr></div>        <div class="h3like  ">Wi-Fi Engagement Insights from Super Bowl LII</div>
                	<h4 class="long-h3">Game-changers weren’t exclusively on the field during this year’s Super Bowl, they were in the stands as well and they have some post-game analysis of their own.</h4>
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<div data-id="406857537" data-source-stream-id="402966"  class="tile single blogpost stream-402966 with-img">
        <div class="img" id="tileImagePreview406857537"><img alt="Packers’ Wayne Wichlacz &amp; More Hospitality IT Peers to Share Knowledge at Extreme Connect!" src="https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTYzNDQ3JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVhN2NiM2RhZWMxMmEuanBnJnZlcnNpb249MDAwMCZzaWc9ZDUzN2U1ZjQ2NmVlMDRiMTM0NGZjMDFiM2Q1MGU5MTA%25253D&size=1&version=1518199466&sig=d8c10df947e301d928542ecb3cd0cabd&default=hubs%2Ftilebg-blogs.jpg"></div>    <div class="description">
		<div class="friendly-timestamp"><abbr class="timeago" title="2018-02-08T16:12:34"></abbr></div>        <div class="h3like  ">Packers’ Wayne Wichlacz &amp; More Hospitality IT Peers to Share Knowledge at Extreme Connect!</div>
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<div data-id="406857714" data-source-stream-id="402966"  class="tile single blogpost stream-402966 with-img">
        <div class="img" id="tileImagePreview406857714"><img alt="Learn from Your Peers at Extreme Connect! Meijer’s Randy McClary &amp; More Retail &amp; Transportation Experts Will Facilitate Birds of a Feather" src="https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTYzNDQ3JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVhN2NiNDQxOGFlOTYuanBnJnZlcnNpb249MDAwMCZzaWc9MGZiMWM2MmIyZmFjMmIyYTc4ZmE3M2EzYjQ0OWMxNWI%25253D&size=1&version=1518199452&sig=52e3a736701100da176c7fc1aa03fb90&default=hubs%2Ftilebg-blogs.jpg"></div>    <div class="description">
		<div class="friendly-timestamp"><abbr class="timeago" title="2018-02-08T16:00:34"></abbr></div>        <div class="h3like  ">Learn from Your Peers at Extreme Connect! Meijer’s Randy McClary &amp; More Retail &amp; Transportation Experts Will Facilitate Birds of a Feather</div>
                	<h4 class="long-h3">Are you interested in hearing how your peers are leveraging retail IT solutions to accomplish their business goals?</h4>
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       href="https://content.extremenetworks.com/extreme-networks-blog/learn-from-your-peers-at-extreme-connect-meijer-s-randy-mcclary-retail-transportation-it-experts"
       data-page-title="Learn from Your Peers at Extreme Connect! Meijer’s Randy McClary &amp; More Retail &amp; Transportation Experts Will Facilitate Birds of a Feather"
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<div data-id="406830285" data-source-stream-id="402966"  class="tile single blogpost stream-402966 with-img">
        <div class="img" id="tileImagePreview406830285"><img alt="Extreme Networks Powers the Intelligent Health Pavilion at HIMSS 2018 for the 5th Consecutive Year" src="https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTYzNDQ3JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVhN2M5ZWIxMGQ0YWUuanBnJnZlcnNpb249MDAwMCZzaWc9MzVkMWYwNjJkOTllOTRjNTM2ZjJkN2IzMTNiOWVhOGE%25253D&size=1&version=1518128908&sig=cb4c297ad0a34caf28ae336e0ec18636&default=hubs%2Ftilebg-blogs.jpg"></div>    <div class="description">
		<div class="friendly-timestamp"><abbr class="timeago" title="2018-02-08T14:02:27"></abbr></div>        <div class="h3like  ">Extreme Networks Powers the Intelligent Health Pavilion at HIMSS 2018 for the 5th Consecutive Year</div>
                	<h4 class="long-h3">To demonstrate the importance of connected health devices in today’s hospitals, our team is excited to share that we’ve been selected for the fifth consecutive year as the network provider for the IHP</h4>
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<div data-id="406761393" data-source-stream-id="402966"  class="tile single blogpost stream-402966 with-img">
        <div class="img" id="tileImagePreview406761393"><img alt="Announcing the Education Birds of a Feather Session with Ryan Turner at Extreme Connect 2018" src="https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTYzNDQ3JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVhN2M1NmFlODJiODcuanBnJnZlcnNpb249MDAwMCZzaWc9NWVkM2NiNjZlMzZjOGUwODY3Y2UxMDZkOTg0NTg0NDg%25253D&size=1&version=1518101831&sig=37d5bb67b4ea016250f85299d219fb60&default=hubs%2Ftilebg-blogs.jpg"></div>    <div class="description">
		<div class="friendly-timestamp"><abbr class="timeago" title="2018-02-08T08:56:37"></abbr></div>        <div class="h3like  ">Announcing the Education Birds of a Feather Session with Ryan Turner at Extreme Connect 2018</div>
                	<h4 class="long-h3">The education birds of a feather session on the final day of the Extreme Connect user conference will be led by three experienced industry experts from UNC Chapel Hill, Baylor University, &amp; Aldine ISD</h4>
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<div data-id="406560111" data-source-stream-id="402966"  class="tile single blogpost stream-402966 with-img">
        <div class="img" id="tileImagePreview406560111"><img alt="Learn From Doug McDonald and Other Healthcare IT Experts at Extreme Connect" src="https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTYzNDQ3JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVhN2I2OWE2OGUwNGUuanBnJnZlcnNpb249MDAwMCZzaWc9Njk0N2E2ZGUwODViOTAzZjM3NjEzOTJlNzZjMDEyZjE%25253D&size=1&version=1518037634&sig=d63aaed1031948bbfb8c29b04e21c685&default=hubs%2Ftilebg-blogs.jpg"></div>    <div class="description">
		<div class="friendly-timestamp"><abbr class="timeago" title="2018-02-07T15:48:08"></abbr></div>        <div class="h3like  ">Learn From Doug McDonald and Other Healthcare IT Experts at Extreme Connect</div>
                	<h4 class="long-h3">Bring your Healthcare IT and networking challenges to Extreme Connect this April and you’ll be guaranteed to return home with solutions.</h4>
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		<div class="friendly-timestamp"><abbr class="timeago" title="2018-02-06T14:53:07"></abbr></div>        <div class="h3like  ">Leveraging Automation and Orchestration - The Precursor to ML and AI</div>
                	<h4 class="long-h3">How will computer and network automation and orchestration help transform your organization?</h4>
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<div data-id="405140883" data-source-stream-id="402966"  class="tile single blogpost stream-402966 with-img">
        <div class="img" id="tileImagePreview405140883"><img alt="Internet Routing in the Enterprise  " src="https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTYzNDQ3JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVhNzRkNGVjYTg5NjguanBnJnZlcnNpb249MDAwMCZzaWc9MzIzYmM2MjQxZTk5MjNhYjE1NTRjYjcwMzUzYjc0NDA%25253D&size=1&version=1517835602&sig=3caa4bc1eb41b095e4ddf6bfcb04fdfc&default=hubs%2Ftilebg-blogs.jpg"></div>    <div class="description">
		<div class="friendly-timestamp"><abbr class="timeago" title="2018-02-05T08:00:00"></abbr></div>        <div class="h3like  ">Internet Routing in the Enterprise  </div>
                	<h4 class="long-h3">Internet connectivity from enterprise data centers is growing in importance for multiple reasons. These include the Internet of Things (IoT) or the “bring your own device (BYOD)” trends.</h4>
                    </div>
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       data-page-title="Internet Routing in the Enterprise  "
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<div data-id="404793729" data-source-stream-id="402966"  class="tile single blogpost stream-402966 with-img">
        <div class="img" id="tileImagePreview404793729"><img alt="3 Digital Trends for Retail in &#039;18" src="https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTYzNDQ3JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVhNzM0NmRkNDMyMmYuanBnJnZlcnNpb249MDAwMCZzaWc9YTY3NjBjZGY2ZmUzMzJjNTNkYzI0ZjRjZWJhYThhN2I%25253D&size=1&version=1517504791&sig=c70f1e9e8ac5c7df102d4357b1ac459f&default=hubs%2Ftilebg-blogs.jpg"></div>    <div class="description">
		<div class="friendly-timestamp"><abbr class="timeago" title="2018-02-01T12:01:09"></abbr></div>        <div class="h3like  ">3 Digital Trends for Retail in &#039;18</div>
                	<h4 class="long-h3">For brick and mortar retailers curious what they should be mindful of entering 2018, there is a place to go and learn about the latest retail technology.</h4>
                    </div>
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       href="https://content.extremenetworks.com/extreme-networks-blog/3-digital-trends-for-retail-in-18"
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<div data-id="404270370" data-source-stream-id="402966"  class="tile single blogpost stream-402966 with-img">
        <div class="img" id="tileImagePreview404270370"><img alt="Adaptable, Pervassive, and Intelligent Solutions for Cloud Data Centers" src="https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTYzNDQ3JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVhNzBlOGRhMDQ4NTQuanBnJnZlcnNpb249MDAwMCZzaWc9ZjlkZDY1ZWYwOWY0Y2M5MTE2MTQ0NDkyMzFkMjFkOGI%25253D&size=1&version=1517424934&sig=ca778b72f0d270866350eb9c9cfc16c0&default=hubs%2Ftilebg-blogs.jpg"></div>    <div class="description">
		<div class="friendly-timestamp"><abbr class="timeago" title="2018-01-31T10:13:57"></abbr></div>        <div class="h3like  ">Adaptable, Pervassive, and Intelligent Solutions for Cloud Data Centers</div>
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