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  <article itemscope itemtype="http://schema.org/NewsArticle" class="big-article article-type-article article-70589 node-type-article no-feat-img article-standalone js-lazy-pager-content"  data-nid="70589" data-url="/premise/msp-guides-clients-through-hurricane-harvey" data-title="MSP Guides Clients Through Hurricane Harvey" data-seo-title="MSP Guides Clients Through Hurricane Harvey" data-type="article" data-terms="technology/on_premise" data-ptermhier="Technology &gt; On Premise" data-pterm="On Premise" data-sterm="MSPmentor" data-program="" data-tax="On Premise|MSPmentor" data-ext="" data-author="Aldrin Brown" data-pub="Sep 05, 2017" data-visibility="visible" data-perm="public" data-pid="51880d85-1da1-4944-91a3-564098c23357" data-content="">
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                    <div class="breadcrumbs"><span class="parent-category"><a href="/technology">Technology</a><span>&gt;</span></span><a href="/technology/premise">On Premise</a></div>          <h1 itemprop="headline">MSP Guides Clients Through Hurricane Harvey</h1>
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    For Houston-Texas based Elevated Technologies, the deadly storm offered plenty of tense moments and important lessons. 
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                                <p class="author-and-date" itemprop="author" itemscope="" itemtype="https://schema.org/Person"><span itemprop="name"><a href="/author/Aldrin-Brown" itemprop="url">Aldrin Brown</a></span> | <span class="date-display-single">Sep 05, 2017</span></p>
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The owner of Houston, Texas-based Elevated Technologies&amp;nbsp;was hoping that he had done enough to protect his clients&amp;rsquo; data from Hurricane Harvey&amp;rsquo;s devastating floods, that on-premise servers would stay dry, and that customers&amp;rsquo; systems could be quickly brought back online when the worst was over.&amp;source=Channel Futures"
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        <p>This time a week ago, Jason Rorie was hoping for the best.</p>
<p>The owner of Houston, Texas-based <a href="https://www.elevated-tech.com/">Elevated Technologies</a>&nbsp;was hoping that he had done enough to protect his clients&rsquo; data from Hurricane Harvey&rsquo;s devastating floods, that on-premise servers would stay dry, and that customers&rsquo; systems could be quickly brought back online when the worst was over.</p>
<p>And he hoped that he and his employees could avoid the brunt of the storm&rsquo;s damage so they could keep the managed services provider (MSP) up and running throughout the disaster.</p>
<p>Fast-forward a week, and it&rsquo;s clear that things turned out about as well as could have been expected.</p>
<p>&ldquo;Most of our clients went back to work last Wednesday and through today,&rdquo; Rorie said. &ldquo;Everybody is back to work. Everybody&rsquo;s systems are online. We didn&rsquo;t take any flooded servers. There was no need to implement disaster recovery plans.</p>
<p>&ldquo;We were very fortunate.&rdquo;</p>
<p>It&rsquo;s been a tense couple of weeks at Elevate Technologies &ndash; ever since it became clear about Aug. 23 that Harvey was going to slam into the Texas Gulf Coast, impacting the MSP&rsquo;s customers.</p>
<p>After double-checking the integrity of customers&rsquo; offsite backups, Rorie&rsquo;s team instructed clients to power off their servers before leaving for the weekend.</p>
<p>After the storm hit, as Houston reeled from widespread flooding, Elevate Technologies employees worked from home.</p>
<p>One of the company&rsquo;s five workers was temporarily without power but Rorie feels lucky his team was able to stay on the job.</p>
<p>&ldquo;We were all able to keep power and keep Internet,&rdquo; he said. &ldquo;We were able to support clients.&rdquo;</p>
<p>Most of the support tickets involved help with VPNs and other issues related to users suddenly forced to remember how to work remotely.</p>
<p>Another support request came from an executive jet booking service that opted to weather the risk rather than power down its servers, seeking to continue operating around the clock.</p>
<p>In the end, the servers were fine but the company&rsquo;s office phone lines &ndash; operated by another firm &ndash; were damaged in the flooding and failed.</p>
<p>&ldquo;We had to help them get the numbers from their offices forwarded to their cell phones,&rdquo; Rorie said. &ldquo;They were able to work through&hellip;Other than that, they were good.&rdquo;</p>
<p>Working remotely was also the issue at another client, an insurance company in Corpus Christi, which needed to get its staff processing claims, even as the rains still fell.</p>
<p>While the flooding in Houston captured most of the headlines, it&rsquo;s easy to forget that the strongest winds from Hurricane Harvey were actually felt in Corpus Christi, where the storm first made landfall.</p>
<p>&ldquo;From a wind and damage standpoint, outside of flooding, they really got hit really hard,&rdquo; Rorie said.</p>
<p>This morning, for the first time since the storm hit, employees at Elevated Technologies tried to drive into the office to work.</p>
<p>&ldquo;Everybody except me had to turn around because the traffic was so bad,&rdquo; Rorie said.</p>
<p>Some of Houston&rsquo;s busiest highways and roads remain underwater, snarling commutes on the remaining thoroughfares.</p>
<p>One member of Rorie&rsquo;s team spent two hours stuck in traffic while taking his daughter to day care just 15 miles away.</p>
<p>After hearing similar stories from his other employees &ndash; and witnessing his own commute &ndash; Rorie told everyone to just turn around.</p>
<p>&ldquo;Everybody is working remotely again,&rdquo; he said.</p>
<p>Following Hurricane Ike nine years ago, Rorie said, everyone figured they had survived the once-in-a-lifetime natural disaster, and largely went back to business as usual.</p>
<p>After a second once-in-a-lifetime storm in less than a decade, he doesn&rsquo;t plan to make the same mistake again.</p>
<p>&ldquo;Looking into the future and knowing this will happen again, I think the takeaway is really stressing the importance of moving your workload into a data center or into the cloud,&rdquo; Rorie said.</p>
<p>Conversations with clients have already started, rather organically, as Elevated Technologies helped bring systems back online.</p>
<p>He expects business continuity to remain a hot topic among his clients as they enter the fourth quarter and conduct year-end business reviews.</p>
<p>&ldquo;If there&rsquo;s an opportunity to make their individual disaster recovery plans more robust, that&rsquo;s something we&rsquo;re going to talk about it,&rdquo; Rorie said.</p>
<p><em>Send tips and news to <a href="/cdn-cgi/l/email-protection#81ccd2d1ece4eff5eef3cfe4f6f2c1d1e4eff5eeefafe2eeec"><span class="__cf_email__" data-cfemail="9ed3cdcef3fbf0eaf1ecd0fbe9eddecefbf0eaf1f0b0fdf1f3">[email&#160;protected]</span></a>.</em></p>
        
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