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<div style="clear:both;"></div><h1>DMS access holds key to recovery</h1><div style="clear:both;"></div>


								
								


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										<span class="timestamp">September 4, 2017 @ 12:01 am</span>

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  <div class="byline"><a href="/staff/Vince-Bond-Jr" rel="author"><b>Vince Bond Jr.</b></a> <a href="http://www.twitter.com/VinceBond86" rel="noindex nofollow external"><img src="/assets/socialAssets/TwitterSquare30.jpg" width="18" height="18" alt="Twitter" title="Visit Twitter" /></a>   <a href="https://plus.google.com/114712391323202274003/posts?partnerid=ogpy0" rel="author"><img src="/assets/socialAssets/Glogo.jpg" width="18" height="18" alt="Google Plus" title="Visit Google+" /></a>  <a href="/section/staff23" target="_blank" rel="noindex nofollow external"><img src="/assets/socialAssets/rsslogo.jpg" width="18" height="18" alt=" RSS feed" /></a></div>
  
  
  
  



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<div class="related-stories tablet-hidden mobile-hidden" style="padding-bottom:15px;"><a href="/section/submit04?title=DMS-access-holds-key-to-recovery&profile=5885" target="float"><div class="related-title">Send us a Letter</div></a>Have an opinion about this story? <a href="/section/submit04?title=DMS-access-holds-key-to-recovery&profile=5885" target="float"><strong>Click here to submit a Letter to the Editor</strong></a>, and we may publish it in print.</div>


									<div class="box-content tablet-hidden mobile-hidden"><div class="box_article2_heading">Back in business</div><div class="box_article2"><span style="font-weight:normal;">After devastating storms such as Hurricane Harvey, it's up to software providers such as CDK Global to step in and provide support to reconnect stores to their dealership management systems. <br/><ul type="square"><li>After Harvey, CDK said it was "looking at scenarios where we'd have to put equipment in dealerships" to help them get back on track. This could include computers, printers and telecommunication equipment.</li><li>Dealerships still need to pay their staff amid disasters. If stores lose access to DMS systems, CDK says it can set them up with a Hosted Remote Access Service connection wherever the dealer can get to live Internet connectivity. This enables them to gain entry to the DMS and run their payroll services.</li></ul>Source: CDK Global</span></div></div>
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      						<p>Even after the water recedes, the doors reopen and the lights turn on, many dealers in storm-ravaged areas won't know whether they're really back in business until they have access to the dealership management system.</p>
<p>The system is the command center that provides tools involving payroll, accounting, parts, inventory and service. While the data are safely stored on servers hosted by the DMS provider, dealers who lose access to their systems because of power disruptions, water damage or telecommunications and network hiccups can be stymied in their efforts to recover and get the business moving again.</p><div data-oas-id="x01" class="adt-300x250 oas-ad mobile desktop-hidden tablet-hidden" data-oas-breakpoint="mobile"></div>
<p>Software giant CDK Global says it was in contact with its 97&nbsp;clients &mdash; which represent 270 stores in the Houston area &mdash; in the days after Harvey to learn about their operational status, understand their support needs and check on their well-being. In some cases, dealers might have remote access to the DMS via computers at home, but at least 30 of CDK's Houston customers found themselves offline in the days after Harvey struck.</p>
<p>One of the biggest concerns for disrupted stores is paying staffers, a task that's directly tied to the DMS.</p>
<p>For stores that can't access their systems to handle their payrolls, CDK says it can set them up with a Hosted Remote Access Service connection wherever the dealer can get to live Internet connectivity. This would enable them to access their systems and run their payroll.</p><div data-oas-id="x11" class="adt-300x250 oas-ad mobile desktop-hidden tablet-hidden" data-oas-breakpoint="mobile"></div>
<p>"We have ways that a dealer can run their payroll," Dean Crutchfield, CDK's chief information officer, told <em>Automotive News</em> last week. "We're working with them to maintain continuity with their associates. That's one of their priority items right now."</p>
<p>Before Harvey struck, CDK sent dealerships emergency instructions for staffers to safely shut down their on-site equipment. It did the same for Louisiana dealerships as a weakened Harvey continued through the region last week.</p><div class="idio-article-recommendations" id="idio-article-recommendations-8">
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<p>To deal with the storm's aftermath, CDK called its crisis management team to action. The company was conducting two meetings a day last week to confirm information and check in with dealers to make sure it could support them. CDK has 160 field engineers to work with affected stores.</p><div data-oas-id="x21" class="adt-300x250 oas-ad mobile desktop-hidden tablet-hidden" data-oas-breakpoint="mobile"></div>
<p>On Aug. 26, the day after Harvey made landfall in Texas, CDK said it increased support staff in "key areas" to get ready for the uptick in calls from dealerships needing assistance.</p>
<p>Like CDK, software rival Reynolds and Reynolds has field engineers ready to provide support. Reynolds spokesman Tom Schwartz said the company offers a remote backup and disaster recovery service for dealers whose servers are on-site at the dealerships. In this case, he said when a dealership declares a disaster, Reynolds can repopulate a DMS server with data remotely and have it ready to ship once the dealership is ready to receive it.</p>
<p>Re-establishing access to the DMS is especially critical as stores begin replacing their damaged vehicles.</p>
<p>"When the waters go down, there's going to be a lot of insurance claims on the inventory sitting on dealer lots," Vince Phelan, CDK's senior director of marketing, told <em>Automotive News</em>. "All that information resides on the DMS."</p>
<p>He added that stores are "going to be looking to bring in additional new cars and used cars. A lot of that information flows through our system. We'll be there arm in arm with them helping them re-establish everything. The experiences we've had in other catastrophes like this will help us guide them through that process along the way."</p>

							

									
								<div class="box-content desktop-hidden" style="width:100%;dislpay:block;"><div class="box_article2_heading">Back in business</div><div class="box_article2"><span style="font-weight:normal;">After devastating storms such as Hurricane Harvey, it's up to software providers such as CDK Global to step in and provide support to reconnect stores to their dealership management systems. <br/><ul type="square"><li>After Harvey, CDK said it was "looking at scenarios where we'd have to put equipment in dealerships" to help them get back on track. This could include computers, printers and telecommunication equipment.</li><li>Dealerships still need to pay their staff amid disasters. If stores lose access to DMS systems, CDK says it can set them up with a Hosted Remote Access Service connection wherever the dealer can get to live Internet connectivity. This enables them to gain entry to the DMS and run their payroll services.</li></ul>Source: CDK Global</span></div></div>

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								<i>You can reach Vince Bond Jr. at <a  href="mailto:vbond@crain.com">vbond@crain.com</a> -- Follow Vince on Twitter: <a href="http://www.twitter.com/VinceBond86" target="_blank">@VinceBond86</a></i>
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</script>
    <!-- Idio Analytics Tracking Code -->
    <script type="text/javascript">
        !function(d,s){var ia=d.createElement(s);ia.async=1,s=d.getElementsByTagName(s)[0],ia.src='//js.idio.co/955.js',s.parentNode.insertBefore(ia,s)}(document,'script');
    </script>
    <!-- / Idio Analytics Tracking Code -->
    <!-- Cybba Tracking Code -->
    <script type="text/javascript">
        !function(){var e=document.createElement("script");e.type="text/javascript",e.async=!0,e.src="//www.rtb123.com/tags/EB76C3FD-B011-90F4-1744-1D84DB231027/btp.js";var t=document.getElementsByTagName("head")[0];t?t.appendChild(e,t):(t=document.getElementsByTagName("script")[0]).parentNode.insertBefore(e,t)}();
    </script>
    <!-- / Cybba Tracking Code -->
    <script type="text/javascript" src="/global/js/clickshare/json/products.js"></script>
    <script type="text/javascript">
        if(typeof CCI != "undefined" && typeof CCI.CurrentUser != "undefined" && CCI.CurrentUser !== null)
        {
            CCI.CurrentUser.OAS_SubscriptionMap             = CCI.SubscriptionsMap.Products.CA || 0;
            CCI.CurrentUser.OAS_ValidDaysLeft               = "20" || 0;
            CCI.CurrentUser.OAS_AllowNegativeExpireDate     = "" || 0;
        }
    </script>
    <script type="text/javascript" src="/global/js/OAS-CurrentUser.js"></script>
    <script>
    function _cci_q(r){for(var t=window.location.hash.substring(1),i=t.split("&"),n=0;n<i.length;n++){var e=i[n].split("=");if(e[0]==r)return e[1]}return!1};
    </script>
    <!-- Begin OAS -->
        <script type="text/javascript">
            //var OAS_info = (function() {try {return ;} catch(e) {return {}}})();
            var OAS_url = 'http://oascentral.autonews.com/RealMedia/ads/';
            var OAS_siteRoot = 'www.autonews.com';
            var OAS_sitePath = 'retail/dealers/article_20170904170909968';
            var OAS_query = 'q=dealers&q=disasters&q=dealer-management-system&q=dealerships&q=latest-issue&q=flood&q=hurricanes';
            var OAS_customPrimaryTag = 0;
            var OAS_target = '_blank';
            var OAS_rn = new String (Math.random());
            var OAS_rns = OAS_rn.substring (2, 25);
            var OAS_dow = 'mon';
            // begin OAS_listpos
// begin non-moble page rules
	// begin article rules
						// article default
						var OAS_listpos = "x01,x03,x11,x12,x21,x51";
	// end article rules
// end non-mobile page rules
// end OAS_listpos
// configure overrides
var showI = 0;
var showV = 0;
switch( true )
				        {
				            case ( window.screen.width <= 550 ):
				                OAS_query += "&screen=phone";
				            break;
				            case ( window.screen.width > 550 && window.screen.width <= 880 ):
				                OAS_query += "&screen=tablet";
				            break;
				            default:
				                OAS_query += "&screen=desktop";
				            break;
				        }
try {
}
catch(e){}
var showI = 0;
// end overrides
            var OAS_sitepage = OAS_siteRoot + "/" + OAS_sitePath;
            if(typeof CCI != 'undefined' && typeof CCI.CurrentUser != 'undefined' && CCI.CurrentUser !== null && typeof CCI.CurrentUser.OASQuery != 'undefined')
            {
                // Remove the first & if OAS_query was blank
                if( OAS_query === '')
                {
                    OAS_query += CCI.CurrentUser.OASQuery.slice(1);
                }
                else
                {
                    OAS_query += CCI.CurrentUser.OASQuery;
                }
            }
            if ('referrer' in document) {
                    OAS_query += document.referrer.match(/^https*:\/\/www\.facebook\.com/) ? '&q=ref_facebook' : '';
                    OAS_query += document.referrer.match(/^https*:\/\/t\.co\//) ? '&q=ref_twitter' : '';
                    OAS_query += document.referrer.match(/^https*:\/\/www\.linkedin\.com/) ? '&q=ref_linkedin' : '';
                    OAS_query += document.referrer.match(/^https*:\/\/plus\.url\.google\.com/) ? '&q=ref_gplus' : '';
                    OAS_query += document.referrer.match(/^https*:\/\/www\.pinterest\.com/) ? '&q=ref_pinterest' : '';
            }
        </script>
                <script type="text/javascript">
                if (OAS_sitepage != "" && OAS_listpos != "") {
                    document.write('<scr' + 'ipt type="text/javascript" src="'+ OAS_url + 'adstream_mjx.ads/' + OAS_sitepage + '/1' + OAS_rns + '@' + OAS_listpos + '?' + OAS_query + '"><\/scr' + 'ipt>');
                    var OAS_AD = function(pos) {
                        OAS_RICH(pos); // if site switched from OAS_AD to OAS_RICH but hasn't updated in-page tagging
                    };
                } else {
                    var OAS_RICH = function(pos) {
                        // do nothing
                    };
                }
                </script>
      <script type="text/javascript">
        if( typeof s_account != 'undefined' ) {
          // Get or set the account
          var s_crainsc = s_crainsc || s_gi(s_account);
          // Set up the variables to be passed
          s_crainsc.linkTrackVars = 'prop58';
          // Record the sitepage value
          s_crainsc.prop58 = ( typeof oas_tag == 'object' && typeof oas_tag.site_page == 'string' ) ? oas_tag.site_page : ( typeof OAS_sitepage != 'undefined' ) ? OAS_sitepage : 'N/A';
          // Make the call
          s_crainsc.tl(this,'o', 'OAS Values');
        }
      </script>
    <!-- End OAS -->
<!-- services tags generated at 12:17 am 2/17/2018 -->

<!-- /#includes/services-bottom.inc -->

	<script type="text/javascript" src="/js/cci.js"></script>
	<script type="text/javascript" src="/js/cci-setup.js"></script>
	<script type="text/javascript" src="/js/cci-lib.js"></script>



<script>

    $(document).on("click", "#hamburger-button", function(){
	    var display = $("#live-must-read").css("display");
	    console.log(display);
		if (window.innerWidth < 767 & display == "block" & !hamburger_showing)//opening iphone menu
    	{

    		$("#wrapper").css("z-index","1");
			$("#live-must-read").css("z-index","2");
			hamburger_showing = true;
    	}
    	else
    	{
    		if(hamburger_showing == true)
    		{
    			$("#wrapper").css("z-index","0");
				$("#live-must-read").css("z-index","0");
    		}
    	}

    });
    function iphoneMenuIssue(){
    	var display = $("#live-must-read").css("display");
		if (window.innerWidth < 767 & display == "block") {
			$("#wrapper").css("z-index","1");
			$("#live-must-read").css("z-index","2");
		}
		else
		{
			$("#wrapper").css("z-index","");
			$("#live-must-read").css("z-index","");
		}
	}
	var RemoveTopSpace = function() {
	    if ($("#oas_x03").find('iframe').length > 0) {
	    $("body").addClass("pushdown");
	     $(window).scroll(function(){
                 var lastScroll = 0;
		 var scroll = $(window).scrollTop();
		 if (scroll >60) {
		     $("body").removeClass("pushdown");
		     } else {
		     $("body").addClass("pushdown");
		     }
	        lastScroll = scroll;
	    });
	    }
	}

    $( document ).ready(function() {
    	hamburger_showing = false;
		iphoneMenuIssue();
	});
    $( window ).resize(function () { iphoneMenuIssue(); });

    $(window).on('load resize', function() {
        RemoveTopSpace();
    });
</script>

<!-- Browser Update Snippet -->
<link rel="stylesheet" href="/global/rwd/_src/plugins/ribbon-messenger/css/ribbon-messenger.css" media="all">
<style>
  #ribbon__message__content ._message, #ribbon__message__content ._icon_close{color:white !important;}
  #ribbon__message__content ._icon_before._icon{color:#ffff00 !important;}
  #ribbon__message__content { position: fixed; top: auto; bottom: -10em; }
  #ribbon__message__content.is-showing { top: auto; bottom: 0; }
</style>
<script src="/global/rwd/_src/plugins/ribbon-messenger/js/ribbon-messenger.js"></script>
<script>
$(function(){
  $(document).ribbonMessenger({
    message_to_display: 'Your browser is <strong>out of date</strong>. It has <strong>known security flaws</strong> and may <strong>not display all of the features</strong> of this or other websites. <a href="https://www.computerhope.com/issues/ch001388.htm" target="_blank" class="omnitrack" data-omnievent="event30" data-omnilocation="outdated-browser" data-omnilink="outdated-browser:learn-how">Learn how to update your browser &raquo;</a>'
  });
  var header_subscribe = $('#header_subscribe').html();
  $('#account-dropdown ul.root >li#subscribe-dropdown').html(header_subscribe);
  $('#clear-nav-account > div').append($(header_subscribe).addClass('sign-up'));
  $('#header_subscribe').remove();
});
</script>
<div id="header_subscribe" style="display:none">  <a class="omnitrack" data-omnievent="event30" data-omnilocation="subscribe" data-omnilink="subscribe:header" data-omniaction="mousedown" href="http://www.autonews.com/section/subscribe" style="color: blue;font-size: 13px" onmouseover='this.style.color= "orange";this.style.fontSize= "13px";' onmouseout='this.style.color= "blue";this.style.fontSize= "13px";'>Subscribe</a>
</div>
<script type="text/javascript">
//<![CDATA[
(function() {
var _analytics_scr = document.createElement('script');
_analytics_scr.type = 'text/javascript'; _analytics_scr.async = true; _analytics_scr.src = '/_Incapsula_Resource?SWJIYLWA=719d34d31c8e3a6e6fffd425f7e032f3&ns=3&cb=1059141579';
var _analytics_elem = document.getElementsByTagName('script')[0]; _analytics_elem.parentNode.insertBefore(_analytics_scr, _analytics_elem);
})();
// ]]>
</script></body>
</html>

<script>

  var changePosition = function() { 
  
    if (window.innerWidth >= 320 && window.innerWidth <= 767) {  
      $( ".related-stories" ).insertAfter( ".text-content4" );
    } else {
      $( ".related-stories" ).insertBefore( ".sub-image2" );
    }

    if (window.innerWidth >=  1090) {  
      $( ".storyinfo-header" ).insertBefore( ".article-main-content" );
    }else{
      $( ".storyinfo-header" ).insertAfter( ".header-article h2" );
    }

  };
  
  $( document ).ready(function() { changePosition() });
  $( window ).resize(function () { changePosition() });

  $(function() {

    distributeAds(event.type);

    var resize_count = 0;

    function distributeAds(eventType)
    {
      if(windowWidth<767)
      {
        resize_count=++resize_count;
        if(resize_count == 1)//Resize only once
        {
          x11_count=0;
          x11_clone=null;
          x42_clone=null;
          x31_clone=null;
          x21_clone=null;

          $(".text-content1").find(".mobile").each(function(){
            if($(this).data("oas-id") == "x11")
            {
              x11_clone = $(this);
            }
            if($(this).data("oas-id") == "x31")
            {
              x31_clone = $(this);
            }
            if($(this).data("oas-id") == "x42")
            {
              x42_clone = $(this);
            }
            if($(this).data("oas-id") == "x21")
            {
              x21_clone = $(this);
            }
          });

          if(x11_clone)
          {
            if($(".text-content1").find("p").length >= 2)
            {
              var insert_node = $(".text-content1").find("p:nth-of-type(2)");
              $( x11_clone ).insertAfter( insert_node );//Show cloned ads
              $( x11_clone ).css("display","block","!important");
            }
          }

          if(x42_clone)
          {
            if($(".text-content1").find("p").length >= 5)
            {
              $( x31_clone ).css("display","block");
              var insert_node = $(".text-content1").find("p:nth-of-type(5)");
              $( x31_clone ).insertAfter( insert_node );//Show cloned ads

              //$( x31_clone ).css("display","block");
              //$( x31_clone ).insertAfter( ".art-paragraph p:nth-of-type(5)" );//Add cloned ads only if 5 ptags are there
            }
          }

          if(x42_clone)
          {
            if($(".text-content1").find("p").length >= 8)
            {
              $( x42_clone ).css("display","block");
              var insert_node = $(".text-content1").find("p:nth-of-type(8)");
              $( x42_clone ).insertAfter( insert_node );//Show cloned ads
            }
          }

          if(x21_clone)
          {
            if($(".text-content1").find("p").length >= 12)
            {
              $( x21_clone ).css("display","block");
              var insert_node = $(".text-content1").find("p:nth-of-type(12)");
              $( x21_clone ).insertAfter( insert_node );//Show cloned ads
            }
          }
        }
        else//Once resized don't clone again
        {
          $(".text-content1").find(".mobile").each(function(){
            if($(this).data("oas-id") == "x11")
            {
              $(this).css("display","block");
            }
            if($(this).data("oas-id") == "x31")
            {
              $(this).css("display","block");
            } 
            if($(this).data("oas-id") == "x42")
            {
              $(this).css("display","block");
            }
            if($(this).data("oas-id") == "x21")
            {
              $(this).css("display","block");
            }
          }); 
        }
      }
      else//Hide distributed ads in normal mode
      {
        $(".text-content1").find(".mobile").each(function(){
          if($(this).data("oas-id") == "x11")
          {
            $(this).css("display","none");
          }
          if($(this).data("oas-id") == "x31")
          {
            $(this).css("display","none");
          }
          if($(this).data("oas-id") == "x42")
          {
            $(this).css("display","none");
          }
          if($(this).data("oas-id") == "x21")
          {
            $(this).css("display","none");
          }
        });
      }
    }
    
  });

</script>
