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        <h1 class="header-title">Apple Informs Some Customers About Delayed Repairs Due to Hurricane Harvey</h1>
        <span class="byline">Wednesday August 30, 2017 8:37 AM PDT by <a class="author-url" href="//www.macrumors.com/author/joe-rossignol/">Joe Rossignol</a></span>
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          <div class="body">Apple appears to have informed some customers that its repair center in Houston, Texas is unsurprisingly closed due to Hurricane Harvey, which has caused catastrophic flooding and damage in the area since making landfall five days ago.
<br/>

<br/>
<img src="//cdn.macrumors.com/article-new/2017/03/apple-genius-repair-800x328.jpg" alt="" width="800" height="328" class="aligncenter size-large wp-image-553722" />
<br/>
In a <a href="https://www.reddit.com/r/apple/comments/6wu8wp/psa_ups_fedex_and_the_united_states_post_office/">discussion on Reddit</a>, one user said his Mac has been sitting at a FedEx shipping facility since Friday. FedEx, UPS, and the United States Postal Service have temporarily halted service in many areas of coastal Texas and western Louisiana.
<br/>

<br/>
Another user from Austin, Texas said he visited an Apple retail store and learned that Apple has supposedly been calling customers with repairs routed through Houston to inform them about the possible delays.
<br/>

<br/>
Apple appears to be diverting at least some new repairs to its other repair facilities elsewhere in the United States.
<br/>

<br/>
Apple's retail stores in the Houston area are also unsurprisingly closed, including its Highland Village, Houston Galleria, Memorial City, Willowbrook Mall, Baybrook, The Woodlands, and First Colony Mall locations.
<br/>

<br/>
In related news, accessory maker Twelve South said it will be <a href="https://www.twelvesouth.com/hurricaneharveyrelief">donating 12 percent of all sales</a> from Wednesday, August 30 through Monday, September 4 to the American Red Cross, in support of Hurricane Harvey relief efforts.
<br/>

<br/>
Harvey made another landfall in western Louisiana on early Wednesday as a tropical storm. Heavy rains continue to be expected along the Texas-Louisiana coast as the storm makes its way farther inland and eventually dissipates.</div>
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            <h2>Top Rated Comments</h2>
	    <a href="//forums.macrumors.com/threads/2064132" class="view_all">(View all)</a>

            
            <div class="comment first">
              <div class="avatar">
                <a href="//forums.macrumors.com//members/625884"><img src="//fcdn.macrumors.com/data/avatars/m/625/625884.jpg?1469120684" width="75" height="56.25" alt="Avatar"/></a>
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              <div class="message">
                <div class="username"><a href="//forums.macrumors.com/posts/24947008">jmkinny</a></div>
                <div class="date">24 weeks ago</div>
                <div class="content">I brought a Mac to the Apple Store yesterday and he did let me know that it would take a few extra days. I am totally fine with that, as it wasn&#39;t my Mac, but one of my end users (I&#39;m a Mac tech).<br/>
<br/>
I hope that everyone in the Houston area is ok and they make a quick recovery from this horrible time. I remember going through something similar with family and friends from NJ with hurricane Sandy.</div>
                <div class="rating"><strong>Rating:</strong> 5 Votes</div>
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                <a href="//forums.macrumors.com//members/913268"><img src="//fcdn.macrumors.com/data/avatars/m/913/913268.jpg?1518446315" width="75" height="75" alt="Avatar"/></a>
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                <div class="username"><a href="//forums.macrumors.com/posts/24947428">GrumpyMom</a></div>
                <div class="date">24 weeks ago</div>
                <div class="content"><p class="quote">Anybody upset with this delay doesn&#39;t deserve their repair.</p>
It can be very disruptive and difficult for people to be without their computers but there are people there who have lost everything.  One little girl was found clinging to her dead mother. :(  I know someone down there who is trapped in his house. He didn&#39;t say much about it to anyone other than he and his wife are alive and well, considering. I don&#39;t know if he has water inside his house or just around it, he didn&#39;t say. The message was very brief. He has had to conserve battery so it&#39;s not like he can hold conversations about what&#39;s going on.  <br/>
<br/>
It&#39;s fun to come to this forum and talk about tech rumors but I appreciate the moment to acknowledge there&#39;s suffering going on and I hope our fellow MR members in the affected areas are staying safe. Our thoughts, well wishes, prayers and practical support are with them.</div>
                <div class="rating"><strong>Rating:</strong> 3 Votes</div>
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                <a href="//forums.macrumors.com//members/1053022"><img src="//cdn.macrumors.com/images-new/avatar-unk.png" width="75" height="75" alt="Avatar"/></a>
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              <div class="message">
                <div class="username"><a href="//forums.macrumors.com/posts/24947130">macTW</a></div>
                <div class="date">24 weeks ago</div>
                <div class="content">Anybody upset with this delay doesn&#39;t deserve their repair.</div>
                <div class="rating"><strong>Rating:</strong> 3 Votes</div>
              </div>
            </div>
            
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              <div class="avatar">
                <a href="//forums.macrumors.com//members/302372"><img src="//cdn.macrumors.com/images-new/avatar-unk.png" width="75" height="75" alt="Avatar"/></a>
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                <div class="username"><a href="//forums.macrumors.com/posts/24947146">britboyj</a></div>
                <div class="date">24 weeks ago</div>
                <div class="content"><p class="quote">Anybody upset with this delay doesn&#39;t deserve their repair.</p>
<br/>
Back when the iPad 2 came out, supplies were limited due to a component disruption from Japan. One of the factories involved was located in the region impacted by the earthquake, tsunami and Fukushima plant meltdown. People used to get SO pissed that a natural and humanitarian disaster was preventing them from getting THEIR iPad.</div>
                <div class="rating"><strong>Rating:</strong> 1 Votes</div>
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                <a href="//forums.macrumors.com//members/882312"><img src="//fcdn.macrumors.com/data/avatars/m/882/882312.jpg?1453194720" width="75" height="47.8405315615" alt="Avatar"/></a>
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              <div class="message">
                <div class="username"><a href="//forums.macrumors.com/posts/24949501">beanbaguk</a></div>
                <div class="date">24 weeks ago</div>
                <div class="content"><p class="quote">Phones don&#39;t go to Houston. They either go to Austin or Elk Grove, Ca. The facility that Apple uses in Houston only repairs Macs for Apple. They also repair PlayStations, Xboxes and other PC manufacturers products.<br/>
[doublepost=1504110799][/doublepost]<br/>
Well first of all they weren&#39;t sure how bad the storm was going to be. Second, not all Mac repairs go to Houston, some go to Memphis and you won&#39;t know until the repair actually is created, so when you call Applecare or go into a store, they don&#39;t know where it goes specifically.<br/>
<br/>
As far as the Mickey Mouse comment goes, what country are you from? Goofy?</p>
<br/>
Somebody didn&#39;t get this......</div>
                <div class="rating"><strong>Rating:</strong> 1 Votes</div>
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                <a href="//forums.macrumors.com//members/882312"><img src="//fcdn.macrumors.com/data/avatars/m/882/882312.jpg?1453194720" width="75" height="47.8405315615" alt="Avatar"/></a>
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                <div class="username"><a href="//forums.macrumors.com/posts/24946879">beanbaguk</a></div>
                <div class="date">24 weeks ago</div>
                <div class="content">It must be terrible having to wait a few more days for your repaired phone. I suggest diverting rescue efforts and resources to those affected so users can be reunited with their Apple devices once more. Tragedy must be averted at all costs!</div>
                <div class="rating"><strong>Rating:</strong> 1 Votes</div>
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                <div class="username"><a href="//forums.macrumors.com/posts/24946783">avanpelt</a></div>
                <div class="date">24 weeks ago</div>
                <div class="content">As someone who just had a repair completed on my MBP at the Houston depot within the past month, I feel for those who are waiting for their computers; and also for the people in the Houston area, many of whom are going through hell on Earth right now.<br/>
<br/>
That depot was amazingly quick on the turnaround time.  Brought the computer into an Apple Store on Wednesday night after FedEx had already picked up for the day; so the computer shipped out to Houston on Thursday.  It was delivered to my home on Saturday morning.</div>
                <div class="rating"><strong>Rating:</strong> 1 Votes</div>
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            <div class="comment first">
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                <a href="//forums.macrumors.com//members/120357"><img src="//fcdn.macrumors.com/data/avatars/m/120/120357.jpg?1500311141" width="75" height="75" alt="Avatar"/></a>
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              <div class="message">
                <div class="username"><a href="//forums.macrumors.com/posts/24947526">justperry</a></div>
                <div class="date">24 weeks ago</div>
                <div class="content">Meanwhile... on the other side of this globe<br/>
<br/>
http://metro.co.uk/2017/08/29/as-storm-harvey-dominates-headlines-floods-are-devastating-south-asia-6887164/<br/>
<br/>
It&#39;s a disaster much bigger than what happens in the states now yet we don&#39;t hear much about it.<br/>
<br/>
Don&#39;t get me wrong, nobody should be in this situation, sad thing is, not all places are safe to live. <br/>
<br/>
<br/>
Don&#39;t think many will complain about delays, but then again, there are stupid people everywhere.</div>
                <div class="rating"><strong>Rating:</strong> 1 Votes</div>
              </div>
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            <div class="comment first">
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                <a href="//forums.macrumors.com//members/193824"><img src="//cdn.macrumors.com/images-new/avatar-unk.png" width="75" height="75" alt="Avatar"/></a>
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              <div class="message">
                <div class="username"><a href="//forums.macrumors.com/posts/24947093">HammerofTruth</a></div>
                <div class="date">24 weeks ago</div>
                <div class="content"><p class="quote">Well thats just great, I need my iPhone back today. What am I going to do without my Angry Birds and Carpool Karaoke D:</p>
<br/>
Phones don&#39;t go to Houston. They either go to Austin or Elk Grove, Ca. The facility that Apple uses in Houston only repairs Macs for Apple. They also repair PlayStations, Xboxes and other PC manufacturers products.<br/>
[doublepost=1504110799][/doublepost]<p class="quote">How could they not have thought of that a couple of days earlier? What is this Mickey Mouse country ever getting done properly?</p>
Well first of all they weren&#39;t sure how bad the storm was going to be. Second, not all Mac repairs go to Houston, some go to Memphis and you won&#39;t know until the repair actually is created, so when you call Applecare or go into a store, they don&#39;t know where it goes specifically. <br/>
<br/>
As far as the Mickey Mouse comment goes, what country are you from? Goofy?</div>
                <div class="rating"><strong>Rating:</strong> 1 Votes</div>
              </div>
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              <div class="message">
                <div class="username"><a href="//forums.macrumors.com/posts/24948135">akadafni</a></div>
                <div class="date">24 weeks ago</div>
                <div class="content"><p class="quote">Anybody upset with this delay doesn&#39;t deserve their repair.</p>
Agreed. I used to work for a cable company and we had a hurricane<br/>
<p class="quote">Anybody upset with this delay doesn&#39;t deserve their repair.</p>
I used to work for a cable company retail location. Our area had been affected by a Cat 1 hurricane. Some people including myself were without electricity for 2 full weeks. Customers would come to our location complaining about not having cable service. When asking if they had electricity they would answer no. Nothing we can do if you don&#39;t have power.</div>
                <div class="rating"><strong>Rating:</strong> 1 Votes</div>
              </div>
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